Family Support Worker

Hampton; Hampton (VA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Training & career development

Job summary

The City of Hampton seeks a Family Support Worker to deliver individualized parent education and support through the Healthy Families America home visitation model.

You will conduct home and virtual visits, build trust with culturally diverse families, maintain CASIE records, and connect families with healthcare and social services. A high school diploma is required; a Bachelor’s degree is preferred, along with a valid driver’s license.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience with early childhood populations and families.
• Knowledge of infant and child development is desirable.

Responsibilities

• Provide individualized parent education and support using the Healthy Families America model.
• Conduct home and virtual visits; build trust with diverse families.
• Maintain detailed CASIE records and coordinate access to healthcare and social services.
• Participate in trainings and supervision; assist with transportation and referrals as needed.

Skills

Effective communication

Data entry

Interpersonal skills

Cultural sensitivity

Knowledge of child development

Driver's license

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

CASIE database

Job description

Function

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.

The family support worker position provides individualized parent education and support, utilizing the Healthy Families America home visitation model.

Typical Task

This position primarily involves providing support and early intervention services to families through home and virtual visits, utilizing the Parents As Teachers curriculum. Key responsibilities include building trust with culturally diverse families, supporting healthy child development, maintaining detailed records in the CASIE database (comprising about 40% of the workload), and coordinating access to healthcare and social services. The role also includes data entry, conducting screenings and assessments, participating in quality improvement initiatives, attending regular trainings and supervision, and offering transportation and referrals as needed to help families manage stress and build resilience.

Minimum Requirements

• Graduation from high school or successful completion of the GED.
• Bachelor’s Degree in related field preferred.
• Some experience in early childhood/preschool populations, working with families. Knowledge of infant and child development.
• Ability to communicate effectively orally, in writing, use of data entry; ability to interact effectively with others; ability to foster effective public relations and work with culturally diverse population. Acceptance of individual differences. Knowledge of community resources and child development. Teaching skills. Infant mental health endorsement preferred.
• A combination of education and experience may be considered for this position.
• Must possess a valid driver’s license and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City’s current substance abuse policy.
• Must successfully pass a background check related to this position and child protective services check prior to an offer of employment or promotion.

Additional Requirements

• The incumbent may be considered “essential personnel” during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.

Other forms of leave include:

• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The Eleven Paid Holidays Each Year Include

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.