Family Services Program Manager - School Age Program

Hampton; Hampton (VA); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health plans

EAP

Dental insurance

Vision insurance

FSA reimbursement

Life insurance

Legal resources

529 plan

457/IRAs

Job summary

The City of Hampton is seeking a School Age Program Manager to lead and oversee day-to-day operations of our School Age Programs. You will manage staff, budgets, resources, and service quality while partnering with the community to provide high-quality before- and after-school care for children and families.

Responsibilities include implementing program goals, supervising staff, handling budgets, and ensuring compliance with laws and best practices.

Qualifications

• Bachelor's degree in social work, psychology, human services or related field.
• Minimum three years of full-time equivalent experience in operation and management of before/after school programs, budgeting, and staff supervision.
• Valid driver’s license and satisfactory driving record per City of Hampton.
• Must pass Child Protective Services Check and other background checks.

Responsibilities

• Lead the implementation and evaluation of School Age Program goals, policies, procedures, and services.
• Supervise, coordinate, and support program staff including coordinators and site leaders.
• Recruit staff, identify training needs, and promote professional development.
• Assist with budget preparation, monitor expenditures, and oversee program resources.
• Maintain quality assurance and continuous improvement efforts to enhance service delivery.
• Develop collaborative relationships with community partners to strengthen services.
• Analyze program data and prepare reports to support planning and decision-making.
• Ensure programs comply with laws, regulations, policies, and best practices.
• Represent the department on committees, boards, and community events.

Skills

Staff supervision

Budgeting

Program management

Communication

Education

Bachelor's degree in social work or related field

Job description

Function

The City of Hampton is seeking an experienced and motivated School Age Program Manager to provide leadership and oversight for the day-to-day operations of our School Age Programs. This position manages program operations, staff, budgets, resources, and service quality while building strong partnerships that support high-quality before- and after-school care for children and families throughout the City of Hampton.

What You'll Be Doing

• Lead the implementation and evaluation of School Age Program goals, policies, procedures, and services.
• Supervise, coordinate, and support program staff, including Program Coordinators, Lead Facilitators, Site Leaders, Site Aides, and other team members.
• Recruit staff, identify training needs, and promote professional development.
• Assist with budget preparation, monitor expenditures, and oversee program resources.
• Maintain quality assurance and continuous improvement efforts to enhance service delivery.
• Develop collaborative relationships with community partners to strengthen before- and after-school services.
• Analyze program data and statistics and prepare reports to support program planning and decision-making.
• Ensure programs remain aligned with applicable laws, regulations, policies, procedures, and industry best practices.
• Represent the department on committees, boards, focus groups, community events, conferences, and workshops.

Minimum Requirements

• Requires any combination of education and experience equivalent to a bachelor's degree in social work, psychology, human services or a related field.
• A minimum of three years of full-time equivalent experience in the operation and management of before/after school programs, financial accounting and budgeting experience, direct human services delivery, and training to include the supervision of others or closely related experience.
• Must possess a valid driver's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
• Must successfully pass a Child Protective Services Check and background checks related to the position before any offer of employment or promotion.

Additonal Requirments

• Requires effective communication with internal and external customers.
• May require some travel.
• May require working beyond a standard 40-hour work week to include evenings, weekends, and holidays.
• The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.”

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The Eleven Paid Holidays Each Year Include

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.