Family Support Worker

City of Hampton; Hampton (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Career development

Excellent benefits

Job summary

City of Hampton is seeking a Family Support Worker to provide parent education and support using the Healthy Families America home visitation model. You will engage with diverse families, promote child development, and connect them with healthcare and social services.

The role includes data entry in the CASIE system, ongoing trainings, and coordination of referrals, with a focus on resilience-building and stress management for families.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Experience with early childhood/families and knowledge of child development.
• Ability to communicate effectively, both orally and in writing; data-entry skills.
• Valid driver’s license and satisfactory driving record required.

Responsibilities

• Provide support and early intervention services to families via home and virtual visits.
• Utilize the Healthy Families America home visitation model and Parents As Teachers curriculum.
• Build trust with culturally diverse families and support healthy child development.
• Maintain detailed records in CASIE database and coordinate access to health and social services.
• Conduct screenings and assessments; participate in quality improvement; attend trainings and supervision; provide transportation and referrals as needed.

Skills

Effective communication

Data entry

Public relations

Cultural sensitivity

Teaching skills

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CASIE database

Job description

“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.”

The family support worker position provides individualized parent education and support, utilizing the Healthy Families America home visitation model.

Typical Task

This position primarily involves providing support and early intervention services to families through home and virtual visits, utilizing the Parents As Teachers curriculum. Key responsibilities include building trust with culturally diverse families, supporting healthy child development, maintaining detailed records in the CASIE database (comprising about 40% of the workload), and coordinating access to healthcare and social services. The role also includes data entry, conducting screenings and assessments, participating in quality improvement initiatives, attending regular trainings and supervision, and offering transportation and referrals as needed to help families manage stress and build resilience.

Minimum Requirements

• Graduation from high school or successful completion of the GED.
• Bachelor’s Degree in related field preferred.
• Some experience in early childhood/preschool populations, working with families. Knowledge of infant and child development.
• Ability to communicate effectively orally, in writing, use of data entry; ability to interact effectively with others; ability to foster effective public relations and work with culturally diverse population. Acceptance of individual differences. Knowledge of community resources and child development. Teaching skills. Infant mental health endorsement preferred.
• A combination of education and experience may be considered for this position.
• Must possess a valid driver’s license and maintain a satisfactory driving record based on the City of Hampton’s criteria.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City’s current substance abuse policy.
• Must successfully pass a background check related to this position and child protective services check prior to an offer of employment or promotion.

Additional Requirements

• The incumbent may be considered “essential personnel” during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.