Family Support Specialist

West Virginia; Danville (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

West Virginia seeks a qualified professional to determine eligibility for TANF and related economic service programs. The role guides clients toward self-sufficiency through department services and community programs, performing assessments and activity placements.

Responsibilities include processing applications, conducting interviews, and interpreting aptitude test results to set employment goals. Referrals to appropriate agencies and adherence to Office of Family Assistance policies are

Qualifications

• Bachelor's degree from an accredited college or university.
• Any combination of college training and/or paid experience substituting for the required training on a year-for-year basis.
• One year of full-time or equivalent paid experience interviewing clients or evaluating data against guidelines.

Responsibilities

• Determine eligibility for TANF and economic service programs.
• Assist clients in becoming self-sufficient via department services and community programs.
• Complete assessments and activity placements.
• Process applications and conduct interviews (telephone and face-to-face).
• Analyze aptitude test results to direct employment goals for applicants.
• Make referrals to appropriate agencies when necessary.
• Adhere to policies outlined by the Office of Family Assistance.

Skills

Interviewing clients

Assessment & placement

Data interpretation

Referrals to agencies

Communication & interviews

Education

Bachelor's degree

Job description

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlined by the Office of Family Assistance.

Employees must possess a valid driver's license, and must have access to transportation for required travel.

Performs related work as required

Training:

A bachelor's degree from an accredited college or university.

Substitution:

Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.

Experience:

One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.