Family Support & Scheduling Assistant

Delaware LLC; Delaware; On-site; USD 36,000 - 48,000; Full time

Job summary

State of Delaware is seeking an integral support to the case management function. The role involves clerical assistance, coordinating transportation and scheduling clinics or court appearances, and maintaining essential client records.

Applicants should have health or human services background and be capable of interviewing clients and coordinating with community resources to provide needed services. This is a front-line support role with clear pathways to assistive outcome goals.

Qualifications

• Coursework, training and/or work experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Responsibilities

• Schedules appointments for clients and coordinates transportation to required locations (hospital, court, therapy session).
• Provides office and telephone coverage in absence of case manager and refers problems to appropriate party.
• Visits clients in home, school, or other environments to observe behavior and report to Case Manager.
• Prepares and maintains records and forms required by the case manager to provide services.
• Monitors behavior of child and parents during parental visits to ensure safe interaction.
• May interview and obtain basic information from clients (e.g., dates of birth, social security numbers).

Skills

Client interviewing

Needs assessment

Record keeping

Education

Health or human services background

Job description

State of Delaware is seeking an integral support to the case management function. The role involves clerical assistance, coordinating transportation and scheduling clinics or court appearances, and maintaining essential client records.

Applicants should have health or human services background and be capable of interviewing clients and coordinating with community resources to provide needed services. This is a front-line support role with clear pathways to assistive outcome goals.