Family Service Assistant I

Delaware LLC; Delaware; On-site; USD 36,000 - 48,000; Full time

Job summary

State of Delaware is seeking an integral support to the case management function. The role involves clerical assistance, coordinating transportation and scheduling clinics or court appearances, and maintaining essential client records.

Applicants should have health or human services background and be capable of interviewing clients and coordinating with community resources to provide needed services. This is a front-line support role with clear pathways to assistive outcome goals.

Qualifications

• Coursework, training and/or work experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Responsibilities

• Schedules appointments for clients and coordinates transportation to required locations (hospital, court, therapy session).
• Provides office and telephone coverage in absence of case manager and refers problems to appropriate party.
• Visits clients in home, school, or other environments to observe behavior and report to Case Manager.
• Prepares and maintains records and forms required by the case manager to provide services.
• Monitors behavior of child and parents during parental visits to ensure safe interaction.
• May interview and obtain basic information from clients (e.g., dates of birth, social security numbers).

Skills

Client interviewing

Needs assessment

Record keeping

Education

Health or human services background

Job description

Summary Statement

An incumbent is this class assists and supports the case management function by providing clerical assistance and routine services to clients such as transportation and appointment scheduling.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified:

• As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Requirements

Essential Functions

• Schedules appointments for clients and transports to required location (hospital, court, therapy session) provides coaching and assists client; provides support and encouragement to obtain desired outcome.
• Provides office and telephone coverage in absence of case manager and refers problem to appropriate party.
• Visits clients in a variety of environments such as home, school, observing behavior, and reporting to Case Manager.
• Prepares and maintains a variety of records and forms required by case manager to provide the necessary services to the client.
• Monitors behavior of child and parents on parental visits and insures safe interaction.
• May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Coursework, training and/or work experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.