Family Services Support Specialist I

DelDOT; Seaford (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

DelDOT in Delaware seeks a Family Service Assistant I to support case management with clerical tasks and routine client services. Responsibilities include scheduling transportation and appointments, coaching clients, and maintaining essential records to aid service delivery.

The role involves visiting clients in homes or schools, monitoring interactions during parental visits, and collecting basic information as needed to assist the Case Manager in achieving client outcomes.

Qualifications

• Coursework or experience in health or human services support such as interviewing clients and assessing needs.
• Experience coordinating with community resources to obtain client services.

Responsibilities

• Schedules appointments for clients and transports to required locations, providing coaching and support.
• Provides office and telephone coverage in absence of case manager and refers problems to the appropriate party.
• Visits clients in home, school or other environments to observe behavior and report to Case Manager.
• Prepares and maintains records and forms required by the case manager.
• Monitors behavior of child and parents during parental visits for safe interactions.
• May interview and obtain basic information from clients (dates of birth or SSNs).

Skills

Interviewing clients

Needs assessment

Resource coordination

Education

Health or human services coursework

Job description

DelDOT in Delaware seeks a Family Service Assistant I to support case management with clerical tasks and routine client services. Responsibilities include scheduling transportation and appointments, coaching clients, and maintaining essential records to aid service delivery.

The role involves visiting clients in homes or schools, monitoring interactions during parental visits, and collecting basic information as needed to assist the Case Manager in achieving client outcomes.