Family Support Counselor

Nichols College; Dudley (MA); Hybrid; USD 77,395,000 - 84,558,000; Full time

Benefits offered by this job

Mileage reimbursement

On-call stipends

Comprehensive benefits

403b retirement plan

Public Service Loan Forgiveness (PSLF)

Job summary

Seneca Family of Agencies provides family-centered mental health counseling, support, and care coordination for youth and families across homes, schools, and community settings. The role operates within the San Francisco Wraparound Program, partnering with public health to support youth at high risk and promote stability.

The team emphasizes trauma-informed, culturally responsive care and active collaboration with families, schools, and communities to address behavioral and emotional challenges

Qualifications

• Bachelor's degree or higher, or related combination per policy
• Own vehicle with valid driver's license and clean driving record
• At least 21 years old
• TB test clearance and fingerprinting clearance

Responsibilities

• Provide counseling and case management services for enrolled youth and their families
• Support client and family to connect to natural supports and community-based resources
• Provide crisis intervention and other mental health services as needed at client homes, schools, and other community locations
• Participate in all treatment reviews, program staff meetings, and Individualized Education Program (IEP) meetings when necessary
• Complete mental health notes and other paperwork, and complete service tracking documentation as indicated
• Assist with planning arrangements and transportation for school, therapy appointments, and court hearings as needed
• Participate in providing emergency on-call response as scheduled
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training
• This may include intervening with the students' behavioral program through physical management

Skills

Crisis intervention

Trauma-informed care

Cultural responsiveness

Case management

Education

Bachelor's degree

Associate degree + 1 year experience

High School Diploma/GED + 2 years experience

Experience with youth/families or social services

Job description

About the Role

The Family Support Counselor provides family-centered mental health counseling, support, crisis intervention, and care coordination services for youth and their families. As part of a multidisciplinary team, Family Support Counselors deliver trauma-informed, culturally responsive services in homes, schools, and community settings, helping youth and families build stability, strengthen relationships, and address challenges that may impact their well-being and daily functioning.

About the Program

The San Francisco Wraparound Program partners with the Department of Public Health to support youth and families experiencing significant behavioral, emotional, and mental health challenges. Serving youth who are at high risk for hospitalization, school disruption, placement instability, and other adverse life outcomes, the program provides intensive, strengths-based, and individualized services. Through a collaborative team approach, the Wraparound Program works alongside youth, families, and community supports to build on existing strengths, address unmet needs, and promote long-term stability and success in the home, school, and community.

About Seneca

Seneca Family of Agencies has been nominated among the Bay Area's Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.

Responsibilities:

• Provide counseling and case management services for enrolled youth and their families
• Support client and family to connect to natural supports and community-based resources
• Provide crisis intervention and other mental health services as needed at client homes, schools, and other community locations
• Participate in all treatment reviews, program staff meetings, and Individualized Education Program (IEP) meetings when necessary
• Complete mental health notes and other paperwork, and complete service tracking documentation as indicated
• Assist with planning arrangements and transportation for school, therapy appointments, and court hearings as needed
• Participate in providing emergency on-call response as scheduled
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training
  • This may include intervening with the students' behavioral program through physical management

Qualifications:

• Education/Experience Requirements:
  • Bachelor's degree OR
  • Associate degree or equivalent + 1 year of applicable experience OR
  • High School Diploma/GED + 2 years of applicable experience
  • Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field
• Own vehicle, valid driver's license, clean driving record required
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Experience working with children/youth and families with complex and enduring needs preferred
• Experience implementing family-focused services preferred

Schedule

• Full-time
  • Monday - Friday 9am - 5:30 pm
  • Hybrid; provide in-person services to clients & complete documentation, meetings remote
• On Call
  • 2-3 days a month, 24 hours at a time

Benefits

• Starting at $27.01 - $29.51 per hour
  • Actual salary dependent on creditable experience above the minimum qualifications
  • Salary increases each year
  • Additional compensation for passing the bilingual proficiency exam
• Mileage reimbursement for on job travel
• Stipends provided to staff members participating in the emergency on-call shifts
• Comprehensive employee benefits package:
  • Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
  • Short and long-term disability, family leave, and life insurance
  • Partially paid premiums for dependents
  • 403b retirement plan
  • Employer-Paid Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Abundant promotional opportunities across California and Washington
• Specialized training and development opportunities through Seneca training department