Family Support Community Specialist

Metropolitan Ministries; Tampa (FL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health, vision, dental coverage

PTO for all employees

11 days PTO and 10 holidays

401K employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Training and career development

YMCA membership discount

Job summary

Metropolitan Ministries seeks a Family Support Community Specialist to provide mobile and site-based client assessments, resource navigation, prevention assistance, and direct services in targeted communities. You will verify eligibility, connect clients to internal and community resources, and support prevention and diversion efforts.

Responsibilities include maintaining HMIS records, ensuring compliance with funding and program requirements, and collaborating with partners.

Qualifications

• Associates Degree in Social Work, Human Services, Psychology, Counseling, business or related field is required.
• Experience working with individuals and families experiencing homelessness or related barriers is preferred.
• Commitment to ongoing professional development through trainings and continuing education.
• Bi-lingual is a plus but not required.
• Ability to work in a multi-disciplinary team and manage volunteers.

Responsibilities

• Conduct client assessments, determine eligibility, and provide resource navigation and direct services per policies and program guidelines.
• Administer prevention, diversion, financial assistance, and other approved support services while ensuring compliance with funding requirements.
• Maintain confidential client records and documentation in HMIS and related systems.

Skills

Interpersonal skills

Teamwork

De-escalation

Communication skills

Bi-lingual capability

Computer literacy

Education

Associates Degree Social Work, Human Services, Psychology, Counseling, business or related field

Tools

Microsoft Word

Excel

Teams

Job description

Job Type

Full-time

About Us

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.

We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer

• Salary: $22.00 - $23.50
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

Job Functions

The Family Support Community Specialist provides mobile and site-based client assessment, resource navigation, prevention assistance, and direct services within targeted communities. This role determines eligibility for services, connects individuals and families to internal and community resources, and supports prevention and diversion efforts. The position maintains accurate documentation and data entry in HMIS, ensures compliance with organizational and funding requirements, safeguards client confidentiality, and collaborates with community partners, volunteers, and internal teams to deliver compassionate, mission-focused services. The Family Support Community Specialist also supports community outreach initiatives, organizational events, strategic objectives, and other duties as assigned.

Essential Responsibilities

• Conduct client assessments, determine eligibility, and provide resource navigation, referrals, and direct services in accordance with Metropolitan Ministries policies and program guidelines.
• Administer prevention, diversion, financial assistance, and other approved support services while ensuring compliance with funding and program requirements.
• Maintain accurate, timely, and confidential client records, case documentation, data entry, and reporting within HMIS and other required systems.
• Deliver services in a compassionate, efficient, and mission-focused manner while maintaining effective client flow and stewardship of organizational resources.
• Serve as the primary Metropolitan Ministries representative at assigned community locations, fostering positive relationships with clients, volunteers, and community partners.
• Collaborate with internal teams and external partners to support outreach initiatives, targeted neighborhood strategies, community events, and resource coordination efforts.
• Train, support, and coordinate volunteers to enhance service delivery and promote a positive client experience.
• Monitor program activities to ensure alignment with approved budgets, grant requirements, organizational standards, and service objectives.
• Support organizational initiatives, including holiday programs, special events, fundraising activities, and community engagement efforts.
• Participate in Metropolitan Ministries’ events and holiday efforts including holiday tent registration and distribution. Participate in Bridge Builders and other fundraising events when needed.
• Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on Strategic Plan. Support the team in other tasks as assigned.

Education and Experience

Associates Degree Social Work, Human Services, Psychology, Counseling, business or a related field required. Equivalent combinations of education, professional experience, and volunteer service in the social services field may be considered. Candidates should possess experience working with individuals and families experiencing homelessness, housing instability, poverty, or other barriers to self-sufficiency. Demonstrated knowledge of community resources, case management principles, and client assessment practices is preferred. Must demonstrate a commitment to ongoing professional development by participating in relevant trainings, seminars, conferences, and continuing education opportunities to enhance knowledge, skills, and best practices related to homelessness prevention and supportive services.

Skills Requirements

Requires heart for ministry and comfort working with poor and homeless families. Requires understanding of poverty, a high degree of maturity, strong interpersonal skills, and the ability to work with low socio-economic and diverse populations facing crises professionally and diplomatically. The ability to deescalate clients with heightened emotions is preferred. Ability to work as part of a team within a multi-disciplinary framework. Ability to manage other employees and volunteers. Demonstrates high computer literacy with knowledge of Microsoft Word, Excel, and Teams. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-lingual is a plus but not required.

Physical Requirements

Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 20 lbs. or more.

Other

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be willing to travel to designated partner sites and have reliable transportation. Must be able to communicate effectively in English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]

https://info.flclearinghouse.com/