Lead Case Manager Residential Programs

Metropolitan Ministries Inc; Tampa (FL); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Group health, vision, and dental

PTO

401K with employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Training and career development

YMCA membership discount

Job summary

Metropolitan Ministries in Tampa seeks a Lead Case Manager to provide in-office case management for families in the Emergency Shelter and Kitchenette housing programs. You will assess needs, connect clients with services, and ensure high-quality data entry and reporting for funders.

The role requires a Bachelor’s degree in Social Work or Human Services, 3–5 years of case management, and a comfort level with bilingual Spanish communication.

Qualifications

• Bachelor’s degree in Social Work or Human Services; preferred.
• 3-5 years of Case Management experience.
• Knowledge of homelessness issues; willing to pursue related certification/licensure.
• Willing to obtain licensed supervisor status to supervise interns.

Responsibilities

• Provide weekly in-office case-management services for families in the Emergency Shelter Program and document plans, goals, resources, and data with confidentiality.
• Oversee data quality of all client files at entry and exit.
• Coordinate Sanctuary groups in Emergency Shelter.
• Monitor monthly Coordinated Entry follow-ups and update records within the first week of each month.
• Provide training to interns and support internal staff trainings and meetings.
• Engage with community partners to support client self-sufficiency.

Skills

Bilingual: Spanish

Interpersonal skills

Written and verbal communication

Teamwork

Education

Bachelor’s degree in Social Work or Human Services

Tools

Microsoft Word

Excel

Job description

About Us:

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.

We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

Salary: $48,000 - $50,000

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

Preventative care is 100% covered (free) on all plans.

PTO is offered to full-time and part-time employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15,000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

This position provides in-office case management services to families within the emergency shelter program; evaluates and assesses immediate needs; oversees accurate data quality of all files upon client entry. The Lead Case Manager connects families with services and resources. In addition, the Lead Case Manager is responsible for the outcomes reports prior to exit from Emergency Shelter and Kitchenette housing program.

Essential Responsibilities:

1. Provide weekly case-management services to assigned clients housed in the Emergency Shelter Program, including working with clients to determine client support plan, goals, resources, and maintains client case notes, history, and data through HMIS (Unity) utilizing best practices for keeping client information confidential.
2. Oversees data quality of all client files upon entry and exit from the program.
3. Coordinates Sanctuary groups in Emergency Shelter.
4. Monitors monthly coordinated entry follow ups and verifies that all updates are made within the first week of each month.
5. Administrative support for quality assurance in residential program services
6. Participates in staff and group meetings. Organize and run meetings for use in child and family related decision making (Including Family Team Conferences, Red Flags, House Celebrations, etc.)
7. Maintains client case notes, history, and data, utilizing best practices to keep client information confidential. Generates and compiles client outcomes and reports within Clarity for reporting to funders for program. Keep confidential records according to the Code of Ethics.
8. Maintain minimum weekly contact to track family progress.
9. Maintain professional boundaries.
10. Monitor grant required monthly outcomes report for residential programs, which includes Coordinated Entry, exit destinations, and benefits verification.
11. Provides training to Interns ensuring that proper case management guidelines are being followed.
12. Facilitate internal staff trainings and team meetings as instructed by leadership.
13. Participate in monthly collaboration meetings with other programs teams.
14. Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficient living.
15. Participate in Metropolitan Ministries' holiday efforts. Participate in Bridge Builders and other fund-raising events when needed.
16. Meet personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attend required staff meetings and on-going trainings. Complete other duties as assigned.

Requirements

Education and Experience:

Bachelor’s degree in Social Work or Human Services field preferred. 3-5 years of Case Management experience. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure. Work towards obtaining licensed supervisor status to provide supervision to registered interns.

Skills Requirements:

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.

Physical Requirements:

Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 20 lbs. or more.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record and the ability to qualify for the Ministries' driving program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail].

https://info.flclearinghouse.com/