Case Manager – Residential Programs

Metropolitan Ministries; Holiday (FL); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health, vision, dental plans

PTO and holidays

401k with employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Training & career development

YMCA membership

Job summary

Metropolitan Ministries is seeking a full-time Housing Case Manager to provide in-office case management for families in the residential shelter program. You will assess needs, develop support plans, and ensure confidential data handling in HMIS (Unity).

You will coordinate groups, monitor monthly updates, and collaborate with service providers to maximize family stability and independence. Strong communication and bilingual abilities are highly valued.

Qualifications

• Bachelor’s degree in Social Work or Human Services preferred.
• Experience with homelessness and mental health/substance abuse issues preferred.
• Bilingual Spanish preferred.

Responsibilities

• Provide weekly case-management for clients in the Residential Shelter Program.
• Maintain client records and HMIS data with confidentiality.
• Coordinate Sanctuary groups and conduct monthly follow-ups.
• Prepare reports for funders and ensure grant outcomes.
• Deliver training to Interns and participate in team meetings.
• Engage with community partners to support self-sufficiency.
• Uphold professional boundaries and data quality.
• Monitor grant requirements and exits/entry data.
• Support program targets and participate in events.

Skills

Bilingual Spanish

Interpersonal skills

Oral & written communication

MS Word & Excel

Teamwork

Detail oriented

Education

Bachelor’s degree in Social Work or Human Services

Tools

HMIS (Unity)

Job description

Job Type

Full-time

About Us

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer

• Salary: $43,000 - $45,000
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

Job Functions

This position provides in-office case management services to families within the residential shelter program, evaluates and assesses immediate needs, oversees accurate data quality of all files upon client entry, and connects families with services and resources.

Essential Responsibilities

• Provides weekly case-management services to assigned clients housed in the Residential Shelter Program, including working with clients to determine client support plan, goals, resources, and maintains client case notes, history, and data through HMIS (Unity) utilizing best practices for keeping client information confidential.
• Oversees data quality of all assigned client files upon entry and exit from the program
• Coordinates Sanctuary groups in Residential Shelter.
• Monitors monthly coordinated entry follow ups and verifies that all updates are made within the first week of each month.
• Participates in staff and group meetings. Organize and run meetings for use in child and family related decision making (Including Family Team Conferences, Red Flags, House Celebrations, etc.)
• Maintains client case notes, history, and data, utilizing best practices to keep client information confidential. Generates and compiles client outcomes and reports within electronic record platform for reporting to funders for program. Keeps confidential records according to the Code of Ethics.
• Maintains minimum weekly contact to track family progress.
• Maintains professional boundaries.
• Monitors grant required monthly outcomes report for residential programs, which includes Coordinated Entry, exit destinations, and benefits verification or other grant requirements.
• Provides training to Interns ensuring that proper case management guidelines are being followed.
• Visits and meets with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficient living.
• Participates in Metropolitan Ministries’ holiday efforts. Participates in Bridge Builders and other fund-raising events when needed.
• Supports the team in other tasks as assigned and attends all team meetings. Meets personal goals and actively contribute to the achievement of the team and organizational targets/goals annually.

Requirements

Education and Experience

Bachelor’s degree in Social Work or Human Services field preferred. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.

Skills Requirements

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.

Physical Requirements

Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be able to lift 15 lbs. or more.

Other

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver’s license, a clean driving record and the ability to qualify for the Ministries’ driving program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]

https://info.flclearinghouse.com/