Emergency Shelter Case Manager

Metropolitan Ministries; Tampa (FL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

PTO

Paid holidays

401K match

Life insurance

Employee assistance

Supplemental insurance

Tuition reimbursement

Training and development

YMCA discount

Job summary

Metropolitan Ministries is seeking a Case Manager to provide in-office and mobile case management for Emergency Shelter families in the Tampa area. You will evaluate needs, coach clients on self-sufficiency, and connect families with community services.

This role requires collaboration across program staff and partners to maximize service utilization. The ideal candidate has a Bachelor’s degree in human services and at least two years of relevant experience, with bilingual Spanish preferred.

Qualifications

• Bachelor’s degree in human services or equivalent; two years of relevant work experience.

Responsibilities

• Provide Case Management services to Emergency Shelter families and coordinate services.
• Organize and lead family decision-making meetings.
• Maintain confidential client records and ensure privacy per ethics.
• Coordinate with Metropolitan Ministries programs to meet family needs.
• Engage with community partners to plan for specific family needs.
• Deliver training to staff on Emergency Shelter services.

Skills

Bilingual (Spanish)

Interpersonal skills

Oral & written communication

Professionalism

Teamwork

Detail oriented

Education

Bachelor’s degree in human services

Two years experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Type

Full-time

About Us

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer

• Salary:$43,000
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

Job Functions

The Case Manager provides in-office and mobile case management services; evaluates and assesses immediate needs; coaches clients in the development of self-sufficiency plans; functions as a liaison between clients, community service providers and program component staff. In addition, the Case Manager connects families with services and refers First Hug and other services for families.

Essential Responsibilities

• Provide Case Management services to Emergency Shelter families, developing a treatment plan (Case plan), coordinating all services for families, and directing clients to other areas of assistance.
• Participate in weekly staff and group meetings. Organize and lead meetings for family related decision making.
• Maintains client case notes, history, and data, utilizing best practices to keep client information confidential according to the Code of Ethics.
• Maintain accurate client information at program entry as well as at exit to meet the contractual expectations of the Emergency Shelter Program.
• Maintain professional boundaries.
• Coordinate with all Metropolitan Ministries programs staff to ensure each service will be utilized to best meet the needs of the family. Incorporate all staff in follow-through of service utilization.
• Work closely with community partners to develop plans for assisting with specific family needs. Provide training opportunities for staff and community providers on Emergency Shelter services.
• Maintain minimum weekly contact with Families to track program progress.
• Develop and implement group learning opportunities for Families and their children.
• Respond to emergency situations related to assigned families and provide any information or services to support overnight team members.
• Maintain all Emergency Shelter forms and documents needed for working with Emergency Shelter families.
• Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficiency.
• Assist with client room inspections when assistance is needed from the CLA team.
• Meet personal goals and actively contributes to the achievement of departmental and organizational goals.
• Support team in other tasks as assigned. Attend all required staff meetings and on-going trainings. Support the holiday tent operations as directed.

Education and Experience

A minimum of a Bachelor’s degree in the human services field and two years of work experience. Equivalent combination of education and experience will be considered. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.

Skills Requirements

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.

Ability to offer services where homeless families are staying (car, tent, motels, and housing not fit for habitation). Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.

Physical Requirements

Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]

https://info.flclearinghouse.com/