Family Support Associate

High Point & Affiliated Organizations; New Bedford (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

High Point & Affiliated Organizations seeks a Family Support Associate to assist families within the shelter program, ensuring confidentiality, crisis de-escalation, and access to local resources.

The role requires maintaining logs, conducting family orientations, documenting admissions/discharges, and coordinating with staff to uphold safety and program policies. Training in abuse reporting and safety protocols is provided.

Qualifications

• TB Screening CPR Certification
• HPAO crisis de-escalation program
• Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• Incident Report Training
• All Hazards Training
• Infection Control Training
• Ability to lift 50lbs.
• Basic computer skills
• Ability to communicate verbally and in writing Family Services

Responsibilities

• Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster
• Complete Incident/Environmental Report forms when required
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules
• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy
• Welcomes families and conduct thorough orientation upon arrival
• Maintain strong rapport and open communication with participants
• Responsible for all admission/discharge documentation, if applicable
• Provide family with informational resources about surrounding area
• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks
• Model appropriate parenting techniques for all families
• Relieve co-workers on time and never leave the facility unattended
• Assist with preparing a vacated room/unit for a new family arriving
• Assist with program cleaning as needed.

Job description

Family Support Associate Requirements

• TB Screening CPR Certification
• HPAO crisis de-escalation program
• Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• Incident Report Training
• All Hazards Training
• Infection Control Training
• Ability to lift 50lbs.
• Basic computer skills
• Ability to communicate verbally and in writing Family Services

Specific Duties & Responsibilities

• Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster
• Complete Incident/Environmental Report forms when required
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules
• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy
• Welcomes families and conduct thorough orientation upon arrival
• Maintain strong rapport and open communication with participants
• Responsible for all admission/discharge documentation, if applicable
• Provide family with informational resources about surrounding area
• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks
• Model appropriate parenting techniques for all families
• Relieve co-workers on time and never leave the facility unattended
• Assist with preparing a vacated room/unit for a new family arriving
• Assist with program cleaning as needed.