Family Services Associate

Ronald McDonald House Charities-San Antonio; San Antonio (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Ronald McDonald House Charities-San Antonio is seeking a dependable Night Guest Services Associate to support guest families and maintain a safe environment. The role requires working weeknights and weekends, registering families, and enforcing house rules.

You will document daily logs, assist with emergencies, coordinate with volunteer staff, clean common areas, and support maintenance tasks. A High School Diploma and customer-facing experience are preferred.

Qualifikationen

• High School Diploma; prefer one year certificate from college or technical school.
• At least 2 years of customer-facing experience.
• Competence in Microsoft Office.
• Excellent verbal and written communication skills.

Aufgaben

• Ensure the safety, security and well-being of guest families.
• Register families and provide house orientation including rules, policies and services.
• Maintain visibility during shift and enforce house rules and policies; relay information to medical personnel and families.
• Document daily waitlists, guest lists, logs, referrals, room assignments and check-in/check-out procedures.
• Ensure cleanliness of the house (common areas).
• Respond to emergencies during shift and assist with planned activities and volunteers.
• Clean vacated rooms and prepare for new families; launder linens.
• Stock and clean supplies; sort donations; manage kitchen and pantries.

Kenntnisse

Microsoft Office

Ausbildung

High School Diploma

One-year certificate from college/technical school

Jobbeschreibung

Schedule:

3 Shifts are available:

• Weeknights 5:00pm-1:00am
• Weekends starting on
  Friday at 5:00pm through Sunday 5:00pm. Stays at the facility the entire time, sleeping accommodations are provided.

Responsibilities & Duties:

• Responsible for the safety, security and well-being of guest families.
• Registers families and provides house orientation including house rules, policies, services, and a tour.
• Maintains visible presence during shift and enforces House rules and polices. Ability to clearly relay our daily needs, rules, eligibility requirements and general information about the organization to medical personnel and families.
• Accurate documentation of daily waitlists, guest lists, communication logs, referrals, room assignments, check in, answers phone and check out procedures.
• Assures cleanliness of house (all common areas).
• Handles emergencies during their shift.
• Assists volunteer coordinator with planned activities, and directing community service volunteers.
• Clean vacated rooms and set up for the next family as well as launder dirty linen.
• Cleaning, restocking supplies, sorting donations, maintaining kitchen, organizing pantries.
• Take on additional responsibilities as assigned.
• Must be dependable, trustworthy.

Education level:

High School Diploma and prefer one year certificate from college or technical school.

Specific Skills:

• Competence in Microsoft Office
• Writes clearly and informatively; Able to read and interpret written information.
• Identifies and resolves problems
• Excellent verbal skills

Experience:

At least 2 years of experience in customer facing and/or customer relations role.

Other Requirements:

• Available and willing to travel to various locations and as the business need dictates.
• Available and willing to work nights, weekends and holidays as required to meet business needs.
• Pass local, state, and national Criminal Background Check

Licenses/Certifications:

NA

Physical Demands:

• Sits at desk 20-30% of the day. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.
• Near visual acuity essential for reading. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Hearing and speaking essential for communication.
• Able to lift up to 50 pounds.
• Physically able to climb stairs and perform small maintenance tasks as needed.