Direct Service Advocate_Holyoke Young Parent Program_3rd Shift_FT

Ywworks; Springfield, Northern (MA, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Ywworks in Holyoke seeks a Direct Service Advocate for the Holyoke Young Parent Program on the 3rd shift. The role centers on nurturing and supporting a milieu-based, family-driven approach, providing face-to-face contact with residents and their children. You will follow program rules, conduct safety checks, assist with childcare, document daily logs, and help mothers manage crises.

A.A. or equivalent in human services and at least one year of counseling or direct service experience are

Qualifications

• A.A. or equivalent education or experience in a human service field.
• At least one year of counseling and direct service experience.
• Experience in a domestic violence setting.
• Experience with survivors of gender-based violence and exploitation.
• Reliable transportation and valid driver's license.
• Must be able to lift 40 lbs.

Responsibilities

• Provide 85% of time on shift in direct service roles with face-to-face contact.
• Follow program procedures to maintain a safe living environment and conduct safety sweeps.
• Orient and emotionally support participants upon arrival.
• Prepare rooms for new families within 1–2 shifts.
• Complete AWARDS logs and daily documentation before shift end.
• Assist with childcare to support service planning goals.
• Provide transportation to residents and ensure safety policies.
• Attend staff meetings, supervision and trainings.
• Perform housekeeping chores and maintain facility upkeep.
• Respond to crises and support mothers with child safety.

Skills

Counseling experience

Direct service experience

Domestic violence experience

Gender-based violence survivor support

Reliable transportation

Valid driver's license

Ability to lift 40 lbs

Education

A.A. or equivalent education or experience in a human service field

Job description

# Direct Service Advocate\\_Holyoke Young Parent Program\\_3rd Shift\\_FTHot Job* Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.* Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement* Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.* Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant's and their children in order to support.* Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.* To facilitate integration into the program, provide orientation and emotional support to participants upon arrival.* To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.* Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of AWARDS logs prior to end of shift.* Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of shift.* Perform regular job duties to be observed by new staff during the job shadowing portion of program orientation.* Engage with residents at 100% of all meal times and ensure that participants clean up the dining area prior to leaving as well as kitchen prior to cooking.* Ensure thorough communication of staff from shift to shift.* Assist with child care as needed to support service planning goal activities completion.* To support children's safety and well-being, ensure mothers supervise children at all times and offer support to moms during a crisis or periods where they may be overwhelmed.* Conducts safety checks on residents and children as needed and completes 100% of all required safety checks.* Answer phones and provide information and referral.* Attend scheduled staff meetings, supervision and trainings as required.* Responsible for upkeep of the facility and property (including, but not limited to: vacuuming, laundry, assist with loading/unloading groceries, mopping, preparation of bedrooms) including ensuring 100% of chores were completed properly before signing off on the chore list during your shift.* Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times to include ratio of 1:6.* It is a 24/7 program, staff are responsible to work Holiday shift depending on their schedule.* Conduct oneself at all times in a respectable professional manner* Perform other related duties as needed.* A.A. or equivalent education or experience in a human service field, preferred;* At least one year of counseling and direct service experience;* Experience in a domestic violence setting;* Experience with survivors of gender-based violence and exploitation;* Experience addressing the impacts of decisions and actions on multiple communities;* Reliable transportation, safe driving record, and valid driver's license required. Must be able to be covered by the agency's insurance policy.* Must be able to lift 40 lbs.