ADMINISTRATIVE ASSISTANT - FAMILY SERVICES (CASUAL)

Independence Health System; Kentucky; On-site; USD 34,000 - 42,000; Part time

Job summary

Independence Health System in Kentucky seeks an Administrative Assistant to support Family Services with clerical tasks, billing, client registration, and scheduling. The role includes greeting clients as they arrive and managing daily client flow to ensure smooth operations.

The ideal candidate will have at least a high school diploma and one year of secretarial experience, with preference for behavioral health exposure.

Qualifications

• High school diploma or equivalent.
• Minimum of one year secretarial experience.
• CPR certification (Family & Friends) and Act 33/73 clearances.
• Experience in scheduling, billing and client registration.

Responsibilities

• Provide clerical support for Family Services; handle billing and registrations.
• Answer phones, schedule appointments, and greet clients professionally.
• Process eligibility checks and coordinate with staff for appointments.
• Order supplies and maintain smooth client flow in the building.
• Ensure secure closing procedures and proper facility access.

Skills

Phone etiquette

Scheduling

Billing

Registration

Customer service

Education

High School Diploma or equivalent

Tools

Billing software

Job description

ADMINISTRATIVE ASSISTANT - FAMILY SERVICES (CASUAL)

Provides clerical support for the programs at Family Services. Responsibilities include but are not limited to billing, client registration, running insurance eligibility, answering phones, ordering supplies, ensuring positive client flow and scheduling appointments. The secretary will greet and manage clients as they enter the building for appointments.

Education

Minimum: High School Diploma or equivalent

Registration/Certification/Licensure

Act 33/73 Clearances and Family & Friends CPR

Experience

Minimum: One year secretarial experience.

Preferred: One year secretarial experience in a Behavioral Health setting.

Other Requirements

Comprehensive Crisis Management per policy.

Status

Non-Exempt

Physical Requirements

Definitions: Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)

NOTE: An asterisk (*)indicates that the item is an essential function.

• Standing - Remaining on one's feet in an upright position remaining stationary - OCCASIONAL
• Walking* - Remaining upright on one's feet, and moving about - FREQUENT
• Sitting* - Body remains in a seated position - FREQUENT
• Stooping - To bend the body downward and forward by bending the spine at the waist - FREQUENT
• Bending - To flex the upper body forward - FREQUENT
• Twisting - To rotate the upper body forward - FREQUENT
• Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A
• Ladders - To ascend and descend ladders - N/A
• Stairs - To ascend and descend stairs - OCCASIONAL
• Kneeling - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL
• Squatting - To move the body downwards by bending both knees - OCCASIONAL
• Crouching - To bend the body forward and downward by bending the spine and the legs - N/A
• Crawling - To move the body forward or backwards on hands and knees - N/A
• Reaching Horizontal - To extend the arms and hands outward, remaining under shoulder height - OCCASIONAL
• Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL
• Grasping - Using functional gripping of the hand to handle an object - OCCASIONAL
• Finger Manipulation* - To manipulate objects with the use of fingers - OCCASIONAL
• Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT
• Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT
• Repetitive Upper Extremity Use - Using the arms and/or hands continuously or more than 2/3 of the total time - N/A
• Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A
• Pushing* - To exert a force upon an object in a certain direction Pushing refers to moving an object away from the person Up to 20#
• Pulling* - To exert a force upon an object in a certain direction Pulling refers to moving an object towards the person Up to 20#
• Lift* - Floor to Waist Up to 20#
• Lift* - Waist to shoulder Up to 20#
• Lift* - Shoulder to overhead Up to 20#
• Carrying* - To transport an object or article using the arms or hands (> 10 feet)
• Working alone* - OCCASIONAL
• Constant interruptions* - CONSTANT
• Working with hands in water - N/A
• Use of power tools - N/A
• Exposure to vibration - N/A
• Exposure to noise (constant) - N/A
• Exposure to electrical energy (outlets, etc) - N/A
• Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A
• Exposure to slippery walking surfaces - OCCASIONAL
• Exposure to solvents, grease, oils - N/A
• Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - OCCASIONAL
• Working with bloodborne pathogens - N/A

Cardiovascular Energy Requirements - Physical Demand

Examples of similar activity intensity

Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.

Medium 3.6 - 6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).

Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

As relates to this position:

• Sedentary to Light - CONSTANT
• Heavy to Very Heavy - N/A

I. Specific Job Responsibilities (Essential Functions)

1. 1. Performs routine clerical duties to support all programs in the daily operation at Family Services. Orders supplies and forms as needed in a timely manner.
2. 2. Manages the phones, greets clients and visitors to the building in a professional and welcoming manner. Notifies all staff of appointments in an efficient and timely manner.
3. 3. Completes eligibilities and billing entries and assist staff with needs for specific programs including data collection and outcome measurements.
4. 4. Channels information to appropriate staff members, physicians and other departments accurately and in a timely manner.
5. 5. Asserts adherence to rules in a non - threatening and positive manner. Secures and locks facility at closing.

II. Organizational Responsibilities

1. 1. Completed mandatory education, annual competencies and department specific education within established timeframes.
2. 2. Completed annual employee health requirements within established timeframes.
3. 3. Maintained license/certification, registration in good standing throughout fiscal year.
4. 4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.
5. 5. Adheres to regulatory agency requirements, survey process and compliance.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.