Family Success & Community Engagement Manager

Catherine Hershey Schools for Early Learning; Lancaster (Lancaster County); On-site; USD 70,000 - 92,000; Full time

Job summary

CHS Lancaster City – Lancaster, PA is seeking a Family Success Manager to implement family success policies, engage families, and oversee enrollment activities. The role focuses on identifying program gaps and coordinating with community partners while ensuring high-quality standards.

Ideal candidates will have strong planning and communication skills, experience with low-income families, and the ability to lead a team of Family Success Advocates.

Qualifications

• Bachelor's Degree in Social Work, Family Studies, Human Development or related field.
• 5 years of experience in family or community engagement.
• Experience working with low-income families.
• Willingness to be held accountable and accept feedback.
• Proficiency with MS Office Suite; willingness to learn.
• Bilingual Spanish preferred.
• U.S. work authorization and pre-employment background checks.
• Strong interpersonal skills and ability to lead teams.

Responsibilities

• Collaborate with CHS enrollment and family success teams to implement policies and strategies.
• Create and track family success objectives and milestones.
• Communicate with parents and lead meetings where difficult issues arise.
• Lead and coach a team of Family Success Advocates.
• Oversee the Enrollment Coordinator and enrollment activities.
• Develop family engagement events and opportunities.
• Create feedback loops and gap resolution with families and community.
• Engage community partners with a scalable engagement model.
• Stay updated on family studies and child development.
• Support professional development and contribute to policy updates.
• Other duties as assigned.

Skills

Leadership

Communication skills

Conflict management

Team coaching

Problem solving

Education

BS in SW/Fam Dev

MS degree (preferred)

Tools

MS Office Suite

Job description

CHS Lancaster City – Lancaster, PA is seeking a Family Success Manager to implement family success policies, engage families, and oversee enrollment activities. The role focuses on identifying program gaps and coordinating with community partners while ensuring high-quality standards.

Ideal candidates will have strong planning and communication skills, experience with low-income families, and the ability to lead a team of Family Success Advocates.