Family Success Manager

Catherine Hershey Schools for Early Learning; Lancaster (Lancaster County); In loco; USD 70.000 - 92.000; Tempo pieno

Descrizione del lavoro

CHS Lancaster City – Lancaster, PA is seeking a Family Success Manager to implement family success policies, engage families, and oversee enrollment activities. The role focuses on identifying program gaps and coordinating with community partners while ensuring high-quality standards.

Ideal candidates will have strong planning and communication skills, experience with low-income families, and the ability to lead a team of Family Success Advocates.

Competenze

• Bachelor's Degree in Social Work, Family Studies, Human Development or related field.
• 5 years of experience in family or community engagement.
• Experience working with low-income families.
• Willingness to be held accountable and accept feedback.
• Proficiency with MS Office Suite; willingness to learn.
• Bilingual Spanish preferred.
• U.S. work authorization and pre-employment background checks.
• Strong interpersonal skills and ability to lead teams.

Mansioni

• Collaborate with CHS enrollment and family success teams to implement policies and strategies.
• Create and track family success objectives and milestones.
• Communicate with parents and lead meetings where difficult issues arise.
• Lead and coach a team of Family Success Advocates.
• Oversee the Enrollment Coordinator and enrollment activities.
• Develop family engagement events and opportunities.
• Create feedback loops and gap resolution with families and community.
• Engage community partners with a scalable engagement model.
• Stay updated on family studies and child development.
• Support professional development and contribute to policy updates.
• Other duties as assigned.

Conoscenze

Leadership

Communication skills

Conflict management

Team coaching

Problem solving

Formazione

BS in SW/Fam Dev

MS degree (preferred)

Strumenti

MS Office Suite

Descrizione del lavoro

Family Success Manager

CHS Lancaster City - Lancaster, PA

Full-Time

The Family Success Manager is responsible for implementing family success policies, procedures, and strategies. The individual is also responsible for engaging children's families and overseeing day to day enrollment activities. The Family Success Manager will identify program gaps and assist in identifying community partners. They will have strong skills in planning and organization, effective verbal and written communication, conflict management, and experience ensuring operational facility compliance with OCDEL, NAEYC, and other high-quality standards. The Family Success Manager will report to the Center Director and work closely with families to ensure that questions about the education, health, and safety of their children are answered. The salary range for this position is $70,380 to $92,000 annual, based on experience.

Responsibilities

• Collaborate with the CHS Central Office enrollment and family success team and implementing CHS family success policies, procedures, and strategies
• Create and track family success objectives and milestones
• Communicate with parents and lead meetings where difficult issues arise
• Lead, guide, and coach a team of Family Success Advocates
• Oversee the Enrollment Coordinator and all enrollment activities
• Developing, design, and support the implementation of family engagement events and activities such as volunteer opportunities, workshops, and family-oriented initiatives
• Create a system of feedback loops and gap resolution around family and community engagement
• Create a Community Partner Engagement model to which specialists can align
• Stay updated on developments in the fields of family studies and child development
• Reinforce best practices in building strong relationships with families, children, and community partners
• Implement on-going training with employees related to family engagementProvide input for new policies and procedures
• Support and facilitate Professional Development content during PD year
• Other duties as assigned

Qualifications

• Bachelor's Degree in Social Work, Family Studies, Human Development or a related field required. Master's Degree is a plus
• 5 years of previous experience in family and/or community engagement preferred
• Demonstrated understanding of and ability to effectively work with low-income families
• Responsible, enthusiastic, and cares about working in a mission-focused organization
• Willingness to be held accountable and receive feedback
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn
• Exceptional interpersonal skills including the ability to influence, lead, and educate teams
• Ability to lead and manage a team, as well as guide and coach them in their responsibilities
• Ability to work in a fast-paced environment with changing priorities
• Ability to proactively identify problems and implement solutions
• Bilingual Spanish preferred
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances

Who We Are And What We’re Looking For

At CHS, we are leaders passionate about early childhood education and community betterment. Our work is driven by the desire to endow children with the resources for educational and physical well-being, while supporting and empowering their families. We listen to the needs of our diverse community and adapt to give everyone a voice. We hold each‑other accountable for bringing our best and most authentic selves to school every day, creating an environment of mutual respect.

We strive to build a team of individuals that is passionate about our mission, brings in new creative ideas, and loves their work. If this sounds like you, we look forward to seeing your application.