Family Store Assistant Manager: Lead Team & Customer Experience

The Salvation Army USA Central Territory; Mount Pleasant (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory in Mount Pleasant, MI is seeking a Family Store Assistant Manager to support day-to-day operations, supervise clerks, and assist customers. This role serves as the manager in the absence of the store manager.

The ideal candidate will have a high school diploma (associates preferred), at least two years of retail experience, proficiency with Microsoft Office 365, TEAMS, SharePoint, and POS systems, and a valid driver’s license with MVR check.

Qualifications

• High school diploma or equivalent; associates preferred.
• 2 years retail sales experience.

Responsibilities

• Assist in supervising clerks to ensure policy compliance.
• Assist with training for new personnel.
• Ensure daily cash receipts are banked and reported as required.
• Attend monthly staff meetings and communicate new policies.
• Help develop customer retention plans to enhance experience.
• Report safety hazards and protect personnel and property.
• Report any detrimental clerk behavior to the Manager.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Communication

Education

High school diploma

Associates degree (preferred)

Tools

Microsoft Office 365

TEAMS

SharePoint

Point of Sale System

Job description

The Salvation Army USA Central Territory in Mount Pleasant, MI is seeking a Family Store Assistant Manager to support day-to-day operations, supervise clerks, and assist customers. This role serves as the manager in the absence of the store manager.

The ideal candidate will have a high school diploma (associates preferred), at least two years of retail experience, proficiency with Microsoft Office 365, TEAMS, SharePoint, and POS systems, and a valid driver’s license with MVR check.