Family Store Assistant Manager

The Salvation Army USA Central Territory; Sault Ste. Marie (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Family Store Assistant Manager to support daily store operations, train staff, and uphold policies. This role acts as manager in the absence of the Store Manager and focuses on delivering an excellent customer experience in the Michigan store location.

Responsibilities include supervising clerks, training personnel, handling cash banking, sharing policy updates, and contributing to customer development and safety in the store.

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

The Family Store Assistant Manager supports the store manager with the planning, administering, monitoring, and evaluation of the day-to-day operations ensuring compliance with established policies and procedures. This position works alongside store associates to assist customers and serves as the manager in the absence of the store manager.

Essential Responsibilities:

• Assist in the supervision of clerks in performance of duties to ensure compliance with directives and guidelines.
• Assist with the training for new personnel.
• Assist with ensuring cash receipts are banked at end of business day and information is sent to appropriate personnel as required.
• Attend monthly staff meetings for managers and keep personnel informed of new policies and directives.
• Assist with leadership of customer development and retention plans to ensure an excellent customer experience
• Report safety hazards. Responsible for the protection of personnel, property, and building.
• Report to Manager any detrimental behavior by clerks.
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school graduate or equivalent (required), Associates degree (preferred), or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 years experience in retail sales

Skills, Knowledge & Abilities:

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Proficient in operating Point of Sales System

Certificates and Licenses:

• Must have and maintain a current valid chauffer's license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed