Family Services Sales Counselor

Service Corporation International; York (York County); Hybrid; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in York, PA is seeking a Family Service Counselor to assist families with cemetery and pre-need arrangements at Susquehanna Memorial Gardens. You will lead generation, build relationships, and provide personalized service while driving revenue through a commission-based incentive plan.

Responsibilities include prospecting, presenting to families, following up, and coordinating with funeral home staff.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver’s license with an acceptable driving record.
• Insurance license if required by state/province law.

Responsibilities

• Prospect and generate leads for cemetery and pre-need sales.
• Build relationships with families and present tailored solutions.
• Respond to inquiries promptly with empathy and professionalism.
• Coordinate with funeral home staff to ensure seamless service.
• Manage follow-ups and track activity to meet targets.

Skills

Empathy

Communication skills

Customer service

Presentations

Networking

Time management

Sales mindset

Professionalism

Driver's license

Software knowledge

Education

High school diploma or equivalent

1-2 years of college or equivalent education

Job description

Service Corporation International in York, PA is seeking a Family Service Counselor to assist families with cemetery and pre-need arrangements at Susquehanna Memorial Gardens. You will lead generation, build relationships, and provide personalized service while driving revenue through a commission-based incentive plan.

Responsibilities include prospecting, presenting to families, following up, and coordinating with funeral home staff.