Family Services & Funeral Support Associate

Northstar Memorial Group; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona is seeking a Staff Associate to support administrative operations and family services from the initial meeting through final arrangements. The role emphasizes reverence for the deceased and professional communication with families and service teams.

The position involves collaborating with funeral directors, handling inquiries, and ensuring memorial areas and memorabilia are properly prepared and returned.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Difficult situations handling

Funeral industry experience

Job description

Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona is seeking a Staff Associate to support administrative operations and family services from the initial meeting through final arrangements. The role emphasizes reverence for the deceased and professional communication with families and service teams.

The position involves collaborating with funeral directors, handling inquiries, and ensuring memorial areas and memorabilia are properly prepared and returned.