Funeral Services Client Care Coordinator

Northstar-Memorial-Group; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Evergreen Mortuary, Cemetery & Crematory in Tucson, AZ seeks a Staff Associate to support funeral service operations and client families. You will collaborate with funeral directors, maintain respectful service areas, and help with arrangements and memorial setup.

Strong customer service and the ability to handle difficult situations are preferred; prior funeral industry experience is a plus. This is an entry-level, full-time role.

Qualifications

• 1 year of customer service experience preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service experience

Dealing with difficult situations

Funeral industry experience

Job description

Evergreen Mortuary, Cemetery & Crematory in Tucson, AZ seeks a Staff Associate to support funeral service operations and client families. You will collaborate with funeral directors, maintain respectful service areas, and help with arrangements and memorial setup.

Strong customer service and the ability to handle difficult situations are preferred; prior funeral industry experience is a plus. This is an entry-level, full-time role.