Family Services Coordinator: Enrollment & Support (Bilingual)

Go Kids, Inc.; Watsonville (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

Tuition Reimbursement Program

Student Loan Repayment Program

Life insurance

Paid time off

Retirement plan

Job summary

Go Kids, Inc. in Watsonville, CA seeks an Enrollment Specialist to manage family enrollment and recertification in the child development service system.

You will build and maintain family files, ensure documentation is accurate, and comply with Title XXII and Title V regulations. You will verify information, coordinate with the Family Service Manager, schedule visits, and guide families through enrollment steps, including upfront documentation and tuition policies.

Qualifications

• AA degree in related field preferred.
• 1-3 years related experience.
• Must have excellent written and verbal communication skills.
• Experience with Title XXII and Title V Regulations.
• Knowledge of enrollment software.
• Computer literacy on IBM compatible PC with MS Word, Excel and Outlook.
• Bilingual/Biliterate (English/Spanish) required.
• Must possess a valid California driver’s license, proof of insurance and reliable transportation.

Responsibilities

• Contact Families to verify information, pre-qualify and begin enrollment process.
• Contact the Family Service Manager to verify space availability.
• Direct families to visit center and/or Family Child Care Home.
• Schedule appointments with families to complete enrollment/re-certification packet.
• Secure appropriate documentation and signatures to ensure eligibility and complete enrollment/re-certification process.
• Review all manuals and guidelines with parents during orientation.
• Establish parent fees and explain tuition policies.
• Input eligibility data into enrollment software system.
• Interact with site supervisors, center staff and office personnel to facilitate open communication regarding the needs of the families.
• Direct families to call with any changes or problems.
• Code and enter attendance into enrollment software system verifying that families are attending their contracted hours.
• Maintain all agency rosters.
• Maintain office hours at assigned offices per monthly calendar.
• Safeguard confidentiality of records and reports.
• Provide translation/interpretation as needed, e.g. filling out applications, forms, phone calls, meetings.
• Maintain and update Alternative Payment provider files.
• Calculate and process Alternative Payment Provider payments monthly.
• Prepare and provide a monthly missing AP Attendance Sheets Report.
• Conduct an initial Alternative Payment Provider visit for all new alternative Payment Providers.
• Visit Alternative Payment Providers on an as needed basis.
• Participate in local and state workshops.
• Attend staff meetings as requested.
• Meet monthly (at a minimum) with Family Service Manager for a one-on-one and to set goals.
• Other duties as assigned by Family Service Manager, Family Service Director and Chief Financial Officer.

Skills

Organizational skills

Communication skills

Interpersonal skills

Office administration

Customer service

Confidentiality

Team player

Education

AA degree preferred

1-3 years related experience

Bilingual English/Spanish

Valid California driver’s license

Job description

Go Kids, Inc. in Watsonville, CA seeks an Enrollment Specialist to manage family enrollment and recertification in the child development service system.

You will build and maintain family files, ensure documentation is accurate, and comply with Title XXII and Title V regulations. You will verify information, coordinate with the Family Service Manager, schedule visits, and guide families through enrollment steps, including upfront documentation and tuition policies.