Family Services Care Coordinator (MSW/LMHC)

HFHnyc; New York (NY); On-site; USD 75,000 - 76,000; Full time

Job summary

Homes for the Homeless invites a seasoned Client Care Coordinator to Staten Island to deliver mental health and related services to homeless families. You will conduct thorough intake assessments, coordinate counseling, and ensure linkage to community resources to support long-term family goals.

The role emphasizes trauma-informed and family-centered care within shelter settings, working alongside case management and staff to optimize service delivery and outcomes.

Qualifications

• Must have a master’s degree in Social Work or Mental Health Counseling.
• Applicants must hold an LMSW (Licensed Master Social Worker) or LMHC (Licensed Master Health Counselor) in New York.
• Familiarity with trauma-informed and family-centered care, substance use disorders, domestic violence, child abuse and mental health conditions.

Responsibilities

• Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
• Monitor, lead and coordinate social service and counseling support including appropriate and timely interventions.
• Ensure focus on effective social services delivery to clients, including integration of models and best practices (trauma informed and family centered care).
• Monitor and document client progress toward service plan goals.
• Ensure that families are receiving full support in shelter and, when necessary, refer families for counseling or other services.
• Supports the Family Services department by working alongside the Case Manager and supporting staff when dealing with challenging clients.
• Improve linkages to mental health, education, and community-based services.
• Strengthen the overall permanency outcomes for families with children in shelter.
• Manage record keeping, data collection, and evaluation on the effectiveness of services for families.
• Assists with unit inspections when needed.
• Support the Family Services department by conducting trainings.
• Promote and model best practices for Family Services staff.
• Complete 2010E applications for Supportive Housing as needed.
• Conduct workshops for the residents.

Skills

Trauma-informed approach

Sensitivity to vulnerable populations

Education

Master's degree in Social Work or Mental Health Counseling

Job description

Homes for the Homeless invites a seasoned Client Care Coordinator to Staten Island to deliver mental health and related services to homeless families. You will conduct thorough intake assessments, coordinate counseling, and ensure linkage to community resources to support long-term family goals.

The role emphasizes trauma-informed and family-centered care within shelter settings, working alongside case management and staff to optimize service delivery and outcomes.