Family Service Representative: Catholic Cemeteries Association

Catholic Diocese of Cleveland; Lorain (OH); On-site; USD 30,000 - 100,000; Full time

Benefits offered by this job

Health insurance

HSA

Life insurance

EAP

FMLA

403(b) retirement plan

Paid vacation

Job summary

Catholic Cemeteries Association seeks a compassionate Family Service Representative in Lorain, OH to blend consultative sales with heartfelt service. You will build relationships with families, conduct pre-need and at-need discussions, present options, and prepare contracts to guide clients through the decision process.

This on-site role requires travel between cemetery offices and community events. Schedule: Mon–Fri 8:30–4:30, with occasional Saturdays.

Qualifications

• 1–3 years in sales, customer service, relationship management, business development, or related field.
• Strong presentation, communication, negotiation, and relationship-building skills.
• Valid driver's license, reliable transportation, and required automobile insurance.

Responsibilities

• Educate and assist families with cemetery burial needs using a compassionate, consultative approach.
• Conduct family appointments, sales presentations, and follow-up meetings to understand needs and recommend appropriate products and services.
• Present cemetery options and explain pricing, payment options, and credit information.
• Prepare and complete sales contracts and related documentation accurately.
• Maintain accurate customer records, sales activity reports, inventory information, and required documentation.
• Develop and maintain professional relationships with families, Funeral Directors, clergy, elder care professionals, community organizations, and referral partners.
• Conduct outside sales activities, including family appointments, networking, community outreach, and referral development.
• Generate new sales opportunities through relationship building, networking, follow-up, and community involvement.
• Collaborate with the Director of Sales to identify customer needs and provide feedback regarding products, services, and inventory.
• Participate in pre-planning events, community outreach programs, educational seminars, and off-site presentations.
• Attend sales meetings, industry events, training programs, seminars, and professional development opportunities.
• Represent CCA with professionalism, compassion, and integrity.
• Collaborate with the Director of Sales and Pre-Planning Coordinator to achieve individual and organizational sales goals.
• Provide families with exceptional service, care, and support throughout the sales process.
• Independently manage appointments, sales activities, and follow-up responsibilities while remaining accountable for results.
• Follow all company policies, procedures, ethical standards, and professional expectations.
• Perform other duties as assigned by management.

Skills

Sales experience

Relationship management

Customer service

Negotiation

Communication

Education

Bachelor's degree or equivalent experience

Job description

Family Service Representative

Catholic Cemeteries Association | Calvary Cemetery, Lorain, OhioFull-Time | Sales & Family Services

Position Summary

Catholic Cemeteries Association (CCA) is seeking a compassionate, relationship-focused Family Service Representative to provide exceptional service to individuals and families throughout the Diocese of Cleveland. This position combines consultative sales, relationship management, and family support to help individuals make informed decisions regarding cemetery burial products and services.

The Family Service Representative will develop relationships with families, generate sales opportunities, conduct pre-need and at-need consultations, present cemetery options, prepare contracts, and provide ongoing support throughout the decision-making process. The successful candidate will represent CCA with professionalism, compassion, and integrity at cemetery locations, community events, seminars, educational programs, and off-site meetings.

Location & Schedule

Location: Calvary Cemetery555 N. Ridge Rd. W.Lorain, Ohio 44053

Office Hours: Monday–Friday, 8:30 a.m.–4:30 p.m.Saturday: Rotating Saturdays, 8:30 a.m.–12:00 p.m.

Travel: Regular travel between cemetery offices, client locations, community events, seminars, and other off-site meetings is required.

Compensation

$30,000 annual draw against commission

Total annual compensation potential of $30,000–$100,000+, based on individual sales performance and achievement of established goals.

High-performing representatives may have the opportunity to earn above the stated range through commission incentives.

Essential Responsibilities

• Educate and assist families with cemetery burial needs on a pre-need or at-need basis using a compassionate, consultative approach.
• Conduct family appointments, sales presentations, and follow-up meetings to understand needs and recommend appropriate products and services.
• Present cemetery options and explain pricing, payment options, and credit information.
• Prepare and complete sales contracts and related documentation accurately.
• Maintain accurate customer records, sales activity reports, inventory information, and required documentation.
• Develop and maintain professional relationships with families, Funeral Directors, clergy, elder care professionals, community organizations, and referral partners.
• Conduct outside sales activities, including family appointments, networking, community outreach, and referral development.
• Generate new sales opportunities through relationship building, networking, follow-up, and community involvement.
• Collaborate with the Director of Sales to identify customer needs and provide feedback regarding products, services, and inventory.
• Participate in pre-planning events, community outreach programs, educational seminars, and off-site presentations.
• Attend sales meetings, industry events, training programs, seminars, and professional development opportunities.
• Represent CCA with professionalism, compassion, and integrity.
• Collaborate with the Director of Sales and Pre-Planning Coordinator to achieve individual and organizational sales goals.
• Provide families with exceptional service, care, and support throughout the sales process.
• Independently manage appointments, sales activities, and follow-up responsibilities while remaining accountable for results.
• Follow all company policies, procedures, ethical standards, and professional expectations.
• Perform other duties as assigned by management.

Qualifications – Required

• One to three years of experience in sales, customer service, relationship management, business development, or a related field.
• Strong presentation, communication, negotiation, and relationship-building skills.
• Ability to manage multiple priorities, appointments, and customer relationships.
• Valid driver's license, reliable transportation, and required automobile insurance.
• Clean driving record.
• Ability to safely and independently operate a vehicle.

Qualifications – Preferred

• Bachelor's degree or equivalent experience in sales, marketing, business development, or a related service industry.
• Experience in cemetery, funeral, insurance, financial services, or consultative sales.

Key Competencies

• Customer-focused, consultative sales approach.
• Ability to build trust and lasting relationships with families and community partners.
• Compassion and professionalism when handling difficult or emotional situations.
• Strong self-motivation and ability to work independently.
• Effective time-management and organizational skills.
• Initiative and creativity in developing new business opportunities.
• Strong presentation and communication abilities.
• Active listening skills and thoughtful response to questions and concerns.
• Dependability, professionalism, and responsiveness to management direction.
• Ability to adapt to changing priorities and work environments.

Physical & Work Environment

• Regularly walk cemetery grounds.
• Occasionally lift or move up to 25 pounds.
• Travel to appointments, meetings, events, and community locations.
• Work in both office and outdoor cemetery environments.
• Participate regularly in seminars, educational programs, networking events, sales meetings, and community outreach activities.

Benefits

• Medical, dental, vision, and prescription drug insurance
• Health Savings Account (HSA)
• Employer-paid life insurance
• Employee Assistance Program (EAP)
• Family and Medical Leave (FMLA), where applicable
• 403(b) retirement plan and pension
• Paid vacation and holidays
• Professional development opportunities

About Catholic Cemeteries Association

Catholic Cemeteries Association has served Catholic families throughout the Diocese of Cleveland since the mid-1800s. Guided by Faith, Family, Trust, Compassion, and Hope, CCA provides compassionate support and guidance to families before, during, and after the death of a loved one.

The organization is committed to serving families with care and integrity while continually improving its services, technology, and resources.