Compassionate Cemetery Sales & Planning Specialist

Catholic Cemeteries Association; Lorain (OH); On-site; USD 30,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA

Life insurance

EAP

FMLA

403(b) retirement plan

Paid vacation and holidays

Professional development opportunities

Job summary

Catholic Cemeteries Association in Lorain, Ohio is seeking a Family Service Representative to educate families about burial products, build relationships, and generate sales opportunities through pre-need and at-need arrangements. You will collaborate with Funeral Directors, Pre-Planning Coordinators, and the Director of Sales to guide families through the decision process.

The role requires a consultative sales approach, exceptional service, and the ability to represent CCA at cemetery

Qualifications

• Bachelor’s degree preferred or equivalent experience in sales, marketing, business development, or a related service industry.
• 1–3 years of sales, customer service, relationship management, or business development experience required.
• Cemetery, funeral, insurance, financial services, or consultative sales experience preferred.

Responsibilities

• Educate and assist families with cemetery burial needs on a pre-need or at-need basis through a compassionate, consultative sales approach.
• Conduct family appointments, sales presentations, and follow-up meetings to identify needs and recommend cemetery products and services.
• Present cemetery options, explain pricing and payment options, provide accurate pricing and credit information, and complete sales contracts and documentation.

Skills

Sales

Customer service

Relationship management

Education

Bachelor’s degree

Job description

Catholic Cemeteries Association in Lorain, Ohio is seeking a Family Service Representative to educate families about burial products, build relationships, and generate sales opportunities through pre-need and at-need arrangements. You will collaborate with Funeral Directors, Pre-Planning Coordinators, and the Director of Sales to guide families through the decision process.

The role requires a consultative sales approach, exceptional service, and the ability to represent CCA at cemetery