Family Service & Pre-Need Advisor

sci; Virginia Beach (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in Virginia Beach to serve client families by arranging at-need and pre-need cemetery services. You will drive lead generation, build trusted relationships, and collaborate with funeral directors and staff to deliver personalized, revenue-generating service.

The role requires flexibility to work evenings or weekends, strong communication, and the ability to manage appointments with professionalism and care, supporting families through planning and

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education/experience.
• 1-2 years of customer service or sales experience preferred.
• Current state license or driving license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation: prospect at least 1–2 hours daily and obtain referrals.
• Build relationships with families: respond promptly, listen, and provide empathetic service.
• Teamwork: collaborate with funeral directors, location managers, and staff to ensure seamless, high-quality service.

Skills

Lead generation

Relationship building

Customer service

Prospecting

Education

High school diploma

1-2 years of college

Job description

SCI is seeking a Family Service Counselor in Virginia Beach to serve client families by arranging at-need and pre-need cemetery services. You will drive lead generation, build trusted relationships, and collaborate with funeral directors and staff to deliver personalized, revenue-generating service.

The role requires flexibility to work evenings or weekends, strong communication, and the ability to manage appointments with professionalism and care, supporting families through planning and