Family Service Counselor - Inside Sales Representative

Carriage Services; Titusville (FL); Presencial; USD 55.000 - 80.000; Jornada completa

Descripción de la vacante

Carriage Services in Titusville, FL is seeking a Family Service Counselor - Inside Sales Representative to assist families with funeral selections and coordinate services. This role involves walking-in and inbound leads, presenting merchandise and services, and guiding families through pre-need arrangements with care and professionalism.

Qualified candidates have a high school diploma, inside (and possibly outside) sales success, and a valid driver’s license; some college is preferred, and an

Formación

• High school diploma or equivalent is required.
• Some college or college degree preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license with good standing and acceptable driving record.

Responsabilidades

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.

Conocimientos

Inside sales experience

Customer service

Educación

High school diploma or equivalent

Some college or college degree preferred

Descripción del empleo

Family Service Counselor - Inside Sales Representative

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Funeral Services at Oaklawn Memorial Gardens

Compensation Potential: $55,000 a year - $80,000 a year

Job-Type: Full-Time

Must have insurance or finacial service background

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.