Family Service Counselor - Inside Sales Representative

Carriage Services; Bakersfield (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Carriage Services in Bakersfield, CA seeks a Family Service Counselor - Inside Sales Representative to cultivate relationships with client families, guide them through funeral selections, and convert inquiries into pre-need sales.

This full-time role offers high earning potential with commission and base pay, with typical earnings ranging from $65,000 to $125,000+, and opportunities to advance with annual bonuses and referrals.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.

Responsibilities

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork and ensures proper interment verification and compliance with state and industry regulations.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, client homes, and public events highlighting merchandise and pre-need services.
• Maintains proactive communication with funeral homes, departments, and team members for a smooth service process.
• Reports progress to the Sales Manager as directed.
• Schedules aftercare appointments to ensure client family satisfaction and obtain referrals.

Skills

Inside sales

Sales targets

Customer service

Communication

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• - Inside sales role with leads provided via walk-in traffic & inbound calls
• - Assists families with funeral selections and attends services
• - Honesty, Integrity, and Quality are at the heart of all we do
• - Top Family Service Counselors should earn six figure incomes

Compensation: $55,000+ - $150,000+ per year

The position guarantees a minimum wage of $16.90 per hour if commissions are not generated. However, this role is structured for high earning potential, with typical annual earnings ranging from $65,000 to $125,000+, depending on individual performance, production, and sales results. Top performers regularly exceed this range.

Job-Type: Full-Time

Location: Greenlawn Cemetery NE located in Bakersfield, CA.

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.