Family Service Counselor - Inside Sales Representative

Carriage Services; Dayton (TX); On-site; USD 60,000 - 150,000; Full time

Job summary

Carriage Services in Texas seeks a Family Service Counselor – Inside Sales Representative to grow our premier funeral and cemetery services through proactive client engagement. Inbound calls and walk-ins provide leads as you build lasting relationships with client families, guiding them through selections with care and integrity.

You'll represent the company professionally, conduct tours of cemetery locations, and participate in community outreach to develop referrals.

Qualifications

• High school diploma or equivalent required; some college or degree preferred.
• Proven track record of inside sales production preferred.
• May require insurance license and valid driver’s license.

Responsibilities

• Establishes a professional relationship with client families to ensure all needs are met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit cemetery locations.
• Attends services and visitations to develop relationships and referrals.
• Completes required paperwork and ensures compliance with regulations.

Skills

Inside sales

Lead generation

Customer relationship

Education

High school diploma or equivalent

Some college preferred

Job description

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential

Commission/Bonus (Unlimited earning potential)

Job-Type

Full-Time

Location

Palms Memorial Park

Prospecting Responsibilities

In addition to inbound calls and walk-ins, the expectation in proactive lead generation efforts required, such as external marketing and prospecting within the cemetery grounds.

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law; and

Valid driver’s license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
• Identifies and remedies all hazards at location and on grounds.