Family Service Counselor - Inside Sales Representative

Carriage Services; Illinois; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

8-week paid training

Commissions/bonus

Full-time position

Job summary

Carriage Services, a leader in funeral and cemetery services, is seeking a Family Service Counselor - Inside Sales Representative. The role supports families through funeral selections, conducts services, and builds relationships across locations.

The position offers an hourly base with commissions/bonuses and a structured 8-week paid training period. Located in Montgomery, IL, the role requires a high school diploma, a proven inside sales background, and a valid driver's license.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proven track record of success in inside sales and outside sales production preferred.
• May require insurance license as required by law.
• Valid driver’s license in good standing and acceptable driving record.

Responsibilities

• Establishes a professional relationship with client families to ensure needs are met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families to cemetery locations.
• Attends services and visitations to develop relationships, ensure service quality, and obtain referrals.
• Completes required paperwork and ensures interment verification and compliance with regulations.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, client homes, and public events highlighting merchandise and pre-need services.
• Maintains proactive communication with funeral homes, departments, and team members for a smooth service process.

Skills

Inside sales

Customer service

Relationship building

Sales achievement

Education

High School Diploma or equivalent

Some college or college degree preferred

Job description

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation: $18 per hour (commissions/bonus)

8-week paid training hourly rate + commissions/bonus

Job-Type: Full-Time

Location: Dieterle Memorial Home & Riverside Cemetery located in Montgomery, IL.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.