Family Service Counselor - Inside Sales Representative

Carriage Services; Matthews (NC); On-site; USD 85,000 - 150,000; Full time

Job summary

Carriage Services is hiring a Family Service Counselor - Inside Sales Representative to manage client families, guide them through funeral selections, and provide outstanding service from our Matthews location. Leads are provided via walk-in traffic and inbound calls, with a focus on honesty, integrity, and quality.

The role requires a high school diploma (or equivalent) with preferred college exposure, plus a valid driver’s license.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.

Responsibilities

• Establishes professional relationships with client families to ensure all needs are met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit cemetery locations.
• Attends services and visitations to develop relationships, ensuring excellent service and potential referrals.
• Completes required paperwork and ensures compliance with state and industry regulations.

Skills

Inside sales

Customer service

Communication

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor
- Inside sales role with leads provided via walk-in traffic & inbound calls
- Assists families with funeral selections and attends services
- Honesty, Integrity, and Quality are at the heart of all we do
- Top Family Service Counselors should earn six figure incomes

Compensation Potential: $85,000 - $150,000 per year

Job-Type: Full-Time

Location: Forest Lawn East Cemetery 3700 Forest Lawn Drive Matthews, North Carolina 28104

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.