Family Service Counselor - Inside Sales Representative

Carriage Services; Richmond (CA); On-site; USD 80,000 - 95,000; Full time

Job summary

A reputable funeral service provider is seeking a Family Service Counselor for an inside sales role. This position involves assisting families with funeral selections, developing professional relationships, and ensuring excellent service. Candidates should possess strong sales skills, a high school diploma, and preferably a college degree. The role offers a competitive salary of $80,000 - $95,000 annually and requires valid driver's and possibly an insurance license. Training and support are provided for success.

Qualifications

• Proven track record of success in inside sales.
• Valid driver's license in good standing.
• Ability to obtain an insurance license as required.

Responsibilities

• Establishes professional relationships with client families.
• Provides tours and guides families at cemetery locations.
• Completes required paperwork ensuring compliance with regulations.
• Develops new prospects and community-based contacts.

Skills

Inside sales

Customer service

Relationship building

Communication

Education

High school diploma or equivalent

Some college or college degree preferred

Job description

Career Opportunities with Carriage Services

A great place to work.

Current job opportunities are posted here as they become available.

Family Service Counselor - Inside Sales Representative

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation: $80,000 - $95,000 per year (Unlimited earning potential)

Job-Type: Full-Time

Location: Rolling Hills Memorial Park

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.