Family Service Counselor - Inside Sales Representative

Carriage Services; Lakeland (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Carriage Services is seeking a Family Service Counselor - Inside Sales Representative in Lakeland, Florida. This full-time role involves assisting families with funeral selections, managing client relationships, and providing tours at cemetery locations. The ideal candidate should have a high school diploma, proven sales experience, and the ability to obtain an insurance license. The compensation is commission-based, offering unlimited earning potential, reflecting the company's core values of honesty, integrity, and quality.

Qualifications

• Proven track record of success in inside and outside sales production preferred.
• Valid driver's license in good standing required.
• Ability to obtain an insurance license as required by law.

Responsibilities

• Establish professional relationships with client families.
• Represents the company in a professional manner.
• Provides tours and guides families visiting the cemetery.
• Conducts presentations at community events and client homes.

Skills

Inside sales

Client relationship management

Communication

Presentation skills

Education

High school diploma or equivalent

Some college or college degree

Job description

Career Opportunities with Carriage Services

A great place to work.

Current job opportunities are posted here as they become available.

Family Service Counselor - Inside Sales Representative

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential: Commission/Hourly rate (Unlimited earning potential)

Job-Type: Full-Time

Location: Lakland Memorial Gardens

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.