Family Service Counselor - Inside Sales Representative

Carriage Services; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

A community-focused service provider seeks a Family Service Counselor - Inside Sales Representative. This full-time position emphasizes relationship-building with client families, assisting them with funeral selections. The ideal candidate has a high school diploma, solid inside sales experience, and the ability to obtain an insurance license. The role includes providing tours, attending services, and ensuring compliance with regulations. Limited earning potential through commissions offers significant rewards for success.

Qualifications

• Valid driver's license in good standing required.
• Ability to obtain an insurance license as required.

Responsibilities

• Establish a professional relationship with client families.
• Represent the company professionally and caringly.
• Provide tours and guide families visiting the cemetery.
• Attend services and visitations to develop relationships.
• Complete required paperwork and compliance checks.
• Develop new prospects and community contacts.

Skills

Inside sales expertise

Customer relationship management

Communication skills

Education

High school diploma or equivalent

Some college or college degree

Job description

Career Opportunities with Carriage Services

A great place to work.

Current job opportunities are posted here as they become available.

Family Service Counselor - Inside Sales Representative

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential: Commission/Bonus (Unlimited earning potential)

Job-Type: Full-Time

Location: Forest Lawn East Cemetery 3700 Forest Lawn Drive Matthews, North Carolina 28104

Qualifications

High school diploma or equivalent required; some college or college degree preferred.

Proven track record of success in inside sales and outside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as required by applicable law.

Valid driver’s license in good standing and acceptable driving record.

Job Duties

Establishes a professional relationship with client families to ensure that all needs are being met.

Represents the company in a professional and caring manner.

Provides tours and guides families that visit the cemetery locations.

Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Develops new prospects and community-based contacts.

Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

Actively participates in all required location and company training initiatives.

Reports all progress to the Sales Manager (or Unit Leader) as directed.

Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

Identifies and remedies all hazards at location and on grounds.