Family Service Counselor - Inside Sales Representative

carriageservices; Camarillo (CA); On-site; USD 120,000 - 350,000; Full time

Benefits offered by this job

Paid training

Training bonus

Top performer trip

Flexible schedule

Benefits package

Job summary

Carriage Services is hiring a Family Service Counselor to guide families through pre-need and at-need planning, ensuring dignified arrangements with empathy and integrity.

You’ll educate families, meet with clients with a licensed funeral director, and manage your sales pipeline while building community relations. Competitive commissions, strong brand support, and ongoing training are offered in a full-time on-site role.

Qualifications

• Compassionate, patient and service-minded
• Closer mindset—self-starter, prospecting, and teamwork
• Coachable, goal-oriented, and motivated by mission and results
• Strong communicator with the ability to guide families through sensitive decisions

Responsibilities

• Educate families about pre-planning funeral and cemetery arrangements
• Meet with at-need families with a licensed funeral director to assist with services and selections
• Conduct follow-up calls, outreach, and relationship building in the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and service excellence

Skills

Compassionate service

Closer mindset

Coachable

Strong communicator

Independent work

CRM data management

Job description

Family Service Counselor - Inside Sales Representative

Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

Compensation: Commission/Hourly rate (Unlimited earning potential) See below for more details regarding earning potential

Job-Type: Full-Time

Location: Conejo Mountain Memorial Park

Department: Family Services / Pre-Need & At-Need Sales

Earning Potential

This position is hourly guarantee, uncapped commissions with unlimited earning potential, supported by an established brand and a steady flow of leads.

• 1st Year Expected Earnings: up to $150,000 per year
• Top Performers Earn: $350,000 annually

Actual earnings depend on individual effort, sales performance, and lead volume.

What You’ll Do

• Educating families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Qualifications

• Compassionate, patient and service-minded
• Closer mindset – self-starter, prospecting, and teamwork.
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Ability to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM. Proactively generated leads through phone outreach, park ranging, door-to-door canvassing, community events, seminars, and lunch-and-learning programs using company-provided resources.
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver’s license and reliable transportation
• Bilingual speaking a plus

What We Offer

• Comprehensive paid training
• Up to $1,000 training bonus once you complete training
• Top Sales Performers earn an all-inclusive trip for up to two.
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own. Our best counselors don't simply rely on company-provided leads; they actively build relationships in the community and generate referrals through exceptional service.
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

Why Join Us?

Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.