Family Service Counselor - Inside Sales Representative

Carriage Services; Fairfax (VA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Carriage Services is hiring a Family Service Counselor in Fairfax, VA. This inside sales role handles leads from walk-ins and inbound calls, guides families through funeral selections, and participates in services to build relationships.

Role emphasizes honesty, integrity, and quality, with top counselors earning six-figure incomes through commission/bonus structures. Location is Fairfax Memorial Park, with full-time hours and benefits.

Qualifications

• Experience in inside sales or consultative selling is preferred.
• Ability to build relationships with client families and cemetery staff.
• Must be able to obtain any required state insurance license.

Responsibilities

• Establishes professional relationships with client families to meet needs.
• Represents the company in a caring, professional manner.
• Provides tours and guides families to cemetery locations.
• Attends services and visitations to develop referrals and satisfaction.
• Completes paperwork and ensures compliance with policies and regulations.

Skills

Inside sales

Lead follow-up

Customer service

Relationship building

Education

High school diploma or equivalent

Some college preferred

Tools

CRM software

Job description

Family Service Counselor - Sales Representative

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Family Service Counselor

• Inside sales role with leads provided via walk-in traffic & inbound calls
• Assists families with funeral selections and attends services
• Honesty, Integrity, and Quality are at the heart of all we do
• Top Family Service Counselors should earn six figure incomes

Compensation Potential

Commission/Bonus (Unlimited earning potential)

Job-Type

Full-Time

Location

Fairfax Memorial Park 9900 Braddock Rd Fairfax, Virgina

Qualifications

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record of success in inside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law; and
• Valid driver’s license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance