Family Service Advisor - Inside Sales & Pre-Need

Service Corporation International; Laurel (MD); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Commission-based incentive

Job summary

Service Corporation International is hiring for a Family Service Counselor in Laurel, MD. You will lead lead generation, prospect referrals, and engage with families to present cemetery and pre-need options. This role emphasizes empathetic communication and revenue generation through high-quality service.

Weekly responsibilities include building community ties, responding promptly to inquiries, and coordinating with funeral home teams to ensure seamless client experiences and referrals.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of college or equivalent experience preferred.
• Experience in customer service or sales is preferred.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served.
• Network and build community relationships.
• Present to families and referred clients.
• Maintain activity logs to ensure productivity.
• Build trust-based relationships with families and educate on pre-planning.

Skills

Customer service

Sales

Presentation skills

Driving

Empathy

Computer literacy

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International is hiring for a Family Service Counselor in Laurel, MD. You will lead lead generation, prospect referrals, and engage with families to present cemetery and pre-need options. This role emphasizes empathetic communication and revenue generation through high-quality service.

Weekly responsibilities include building community ties, responding promptly to inquiries, and coordinating with funeral home teams to ensure seamless client experiences and referrals.