Family Recovery Programs Lead

Wellpoint-Care-Network; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Wellpoint Care Network in Milwaukee, WI seeks a Family Recovery Supervisor to lead a team of Parent Recovery Mentors & Family Recovery Coaches, coordinating dyad-based services that support parents navigating treatment, child welfare, and court systems.

The role emphasizes trauma-informed, culturally responsive care to promote safety, reunification, and sustained recovery, with a focus on staff supervision, service quality, and interagency collaboration.

Qualifications

• Bachelor’s degree in social work, human services, counseling, psychology, or related field is required.
• Master’s degree in social work, counseling, human services, or related field is preferred.
• Minimum of three years of experience in child welfare, family preservation, recovery support, substance use disorder services, behavioral health, or related family-serving systems.
• Supervisory experience preferred.
• Knowledge of child safety, protective capacities, family preservation, substance use disorder treatment, recovery supports, behavioral health services, court processes, and community resources.
• Ability to supervise both professional coaching/case management and lived-experience parent mentoring roles.
• Demonstrated ability to guide staff through crisis response, family engagement barriers, treatment access challenges, documentation expectations, and coordinated service planning.
• Effective verbal, written, interpersonal, facilitation, and report-writing skills.

Responsibilities

• Supervises assigned department personnel including hiring, onboarding, coaching, scheduling, performance feedback, retention and ensuring quality of work.
• Ensures staff understand role boundaries, confidentiality, documentation standards, safety expectations, and the distinct functions of the Mentor and Coach dyad.
• Educates direct reports on department and company policies and procedures.
• Meets with staff regularly to identify and resolve problems, manage projects, track goals, and review processes.
• Provides consultation to staff regarding family engagement, substance use disorder treatment access, recovery planning, child safety, parenting support, and reunification or preservation goals.
• Promotes timely screening, assessment, referral, warm handoffs, and coordinated planning with parents, treatment providers, courts, child welfare staff, and community partners.
• Guides staff in responding to crises, treatment barriers, relapse prevention needs, safety concerns, and gaps in family stability.
• Monitors service delivery, documentation, required case activities, family contacts, treatment referrals, meeting participation, and outcome tracking.
• Ensures program records and files meet agency, funder, contract, regulatory, and grant reporting expectations.
• Uses data and staff consultation to identify service gaps, strengthen practice consistency, and support continuous quality improvement.
• Builds and maintains collaborative relationships with child welfare, courts, substance use disorder and mental health providers, parenting programs, housing, employment, education, and other community partners.
• Represents the program in internal and external meetings, workgroups, staffings, and partner conversations.
• Promotes family voice, culturally responsive practice, recovery-informed care, and coordinated service delivery across systems.

Skills

Supervisory experience

Crisis response

Documentation skills

Staff coaching

Verbal & written communication

Stakeholder collaboration

Time management

Education

Bachelor’s degree in social work, human services, counseling, psychology, or related field

Master’s degree in social work, counseling, human services, or related field preferred

Tools

Microsoft Office

Excel

Outlook

Teams

ADP

Job description

Wellpoint Care Network in Milwaukee, WI seeks a Family Recovery Supervisor to lead a team of Parent Recovery Mentors & Family Recovery Coaches, coordinating dyad-based services that support parents navigating treatment, child welfare, and court systems.

The role emphasizes trauma-informed, culturally responsive care to promote safety, reunification, and sustained recovery, with a focus on staff supervision, service quality, and interagency collaboration.