Family Recovery Supervisor

Wellpoint Care Network; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Wellpoint Care Network in Milwaukee, WI seeks a Family Recovery Supervisor to lead a team of Parent Recovery Mentors and Family Recovery Coaches within an integrated dyad model supporting child welfare, treatment, and community systems.

The role focuses on delivering trauma-informed, recovery-oriented services, supervising staff, coordinating services, and promoting family safety and reunification through data-informed practice and strong stakeholder collaboration.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Minimum of three years in child welfare or related family-serving systems.
• Supervisory experience preferred.
• Knowledge of child safety, family preservation, and court processes.
• Ability to supervise coaching and lived-experience mentoring roles.
• Strong documentation and reporting skills.
• Travel within Wisconsin may be required.

Responsibilities

• Supervises department personnel including hiring, onboarding, coaching, scheduling, and performance feedback.
• Ensures role boundaries, confidentiality, documentation standards, and safety expectations.
• Educates staff on policies and procedures.
• Meets regularly to identify problems, manage projects, and review workflows.
• Provide consultation on family engagement, treatment access, and reunification goals.
• Build collaborative relationships with child welfare, courts, and providers.
• Promote family voice and trauma-informed, recovery-oriented care.

Skills

Supervisory experience

Crisis response leadership

Staff coaching

Documentation & reporting

Strong communication

Microsoft Office proficiency

Education

Bachelor's degree in social work, human services, counseling, psychology, or related field

Master’s degree in social work, counseling, human services, or related field

Tools

Microsoft Office

Excel

Outlook

Teams

ADP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Recovery Supervisor

Exempt Milwaukee, WI, US

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

The Family Recovery Supervisor is responsible for leading a team of Parent Recovery Mentors & Family Recovery Coaches in support of an integrated dyad model that helps parents and caregivers involved with child welfare navigate substance use disorder treatment, behavioral health, family preservation, court, and community systems. The position ensures high-quality, culturally responsive, trauma-informed, recovery-oriented services that promote child safety, family stability, timely treatment engagement, reunification, and sustained recovery supports.

QUALIFICATIONS:

• Bachelor’s degree in social work, human services, counseling, psychology, or related field required.
• Master’s degree in social work, counseling, human services, or related field preferred.
• Minimum of three years of experience in child welfare, family preservation, recovery support, substance use disorder services, behavioral health, or related family-serving systems.
• Supervisory experience preferred.
• Knowledge of child safety, protective capacities, family preservation, substance use disorder treatment, recovery supports, behavioral health services, court processes, and community resources.
• Ability to supervise both professional coaching/case management and lived-experience parent mentoring roles.
• Demonstrated ability to guide staff through crisis response, family engagement barriers, treatment access challenges, documentation expectations, and coordinated service planning.
• Effective verbal, written, interpersonal, facilitation, and report-writing skills.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• Travel Requirements:
  • Valid WI Driver’s License Required.
  • Have current, active auto insurance with liability limits at the Agency minimum coverage of $100,000/$300,000.
  • An acceptable driver’s record per Agency policy
  • Primary access to a safe, reliable automobile that can support at least 2 car seats.
  • Travel to home visits, schools, courts/government buildings, health provider offices, etc.
  • Out-of-state travel may be necessary in the course of your work.

JOB RESPONSIBILITIES:

Supervision

• Supervises assigned department personnel which includes the following responsibilities, but are not limited to hiring, onboarding, learning, coaching, scheduling, performance feedback, retention and ensuring quality completion of all work performed by direct reports.
• Ensures staff understand role boundaries, confidentiality, documentation standards, safety expectations, and the distinct but coordinated functions of the Mentor and Coach dyad.
• Educates direct reports on all department and company policies and procedures.
• Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.

Family Recovery Practice & Consultation

• Provides consultation to staff regarding family engagement, substance use disorder treatment access, recovery planning, child safety, parenting support, and reunification or preservation goals.
• Promotes timely screening, assessment, referral, warm handoffs, and coordinated planning with parents, caregivers, treatment providers, courts, child welfare staff, and community partners.
• Guides staff in responding to crises, treatment barriers, relapse prevention needs, safety concerns, and gaps in family stability.

Program Outcomes & Compliance

• Monitors service delivery, documentation, required case activities, family contacts, treatment referrals, meeting participation, and outcome tracking.
• Ensures program records and files meet agency, funder, contract, regulatory, and grant reporting expectations.
• Uses data and staff consultation to identify service gaps, strengthen practice consistency, and support continuous quality improvement.

Stakeholder Relationships

• Builds and maintains collaborative relationships with child welfare, courts, substance use disorder and mental health providers, parenting programs, housing, employment, education, and other community partners.
• Represents the program in internal and external meetings, workgroups, staffings, and partner conversations.
• Promotes family voice, culturally responsive practice, recovery-informed care, and coordinated service delivery across systems.

Organizational Information:

We believe there is a better way. So, we have anchored ourselves in our 175 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

• Child Welfare and Foster Care
• Support for youth who have aged out of care
• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family)