Family Justice Center Client Navigator

Arab American Family Support Center; New York (NY); On-site; USD 53,000 - 64,000; Full time

Job summary

Arab American Family Support Center seeks a Client Navigator to greet clients at the NYC Family Justice Centers and guide them through the service model, performing initial safety assessments and connecting survivors to vital supports. You will coordinate referrals, document information daily, and stay responsive to high-risk situations onsite at the Queens center.

The role emphasizes trauma-informed practice, confidentiality, and collaboration with civil legal, mental health, and law

Qualifications

• Associate degree required.
• At least two years of relevant work experience with survivors of domestic and gender-based violence.
• Understanding of the dynamics of domestic and gender-based violence.
• Commitment to trauma-informed, client-centered engagement practices with survivors.

Responsibilities

• Welcome clients to the FJC and provide a detailed overview of the FJC service delivery model including confidentiality policies, on-site referral process and available services.
• Screen clients to assess eligibility for FJC services and their service needs, including cultural, linguistic, legal, practical and safety-related needs.
• Call back voicemails left on the FJC’s main phone line and do virtual screenings as needed.
• Notify AAFSC Supervisor and ENDGBV/FJC administrative staff of high-risk clients as appropriate.
• Address immediate client needs and provide crisis intervention. If no case manager is available to assign the client to, the Client Navigator will provide safety planning and advocacy as needed.
• Work with clients to determine appropriate referrals for case management, mental health counseling, civil legal, economic empowerment, and law enforcement personnel; complete appropriate forms, including the FJC Referral and Consent Forms; and communicate any pertinent information to the partner staff member to help best meet clients’ needs and concerns.
• For established FJC clients with an already assigned case manager who come to the FJC as a walk-in, conduct a brief screening and connect to their assigned case manager. If the case manager is not available, conduct a safety assessment and safety plan as needed.
• Provide service referrals and warm hand-offs/linkages, if it is determined that a client is not eligible for FJC services.
• Maintain communication with clients waiting in the waiting areas and hospitality suite after the initial client screening to answer questions, provide information and provide updates about estimated wait times.
• Speak with AAFSC supervisor and ENDGBV/FJC administrative staff if a client is distressed if a client asks to speak to a supervisor and/or if the client is experiencing a physical or mental health emergency.
• Work collaboratively with the reception staff at the relevant District Attorney’s Office to refer appropriate clients and make appointments for those clients, as needed.
• Enter client information into the FJC client application (aka database) on a daily basis, and track additional data or client needs as requested by ENDGBV.
• Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit and contacting clients after their visits to the FJC’s to complete the surveys and reconnect them to any needed follow‑up services as appropriate;
• Provide coverage for the Front- Line Advocate, as needed and appropriate.
• Adhere to AAFSC and FJC confidentiality practices and protocols.
• Other tasks that enhance the mission of the FJCs, as mutually agreed upon by AAFSC and ENDGBV.

Skills

Trauma-informed engagement

Education

Associate degree

Job description

Arab American Family Support Center seeks a Client Navigator to greet clients at the NYC Family Justice Centers and guide them through the service model, performing initial safety assessments and connecting survivors to vital supports. You will coordinate referrals, document information daily, and stay responsive to high-risk situations onsite at the Queens center.

The role emphasizes trauma-informed practice, confidentiality, and collaboration with civil legal, mental health, and law