Family Housing Solutions Navigator

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Health, dental and vision insurance

Retirement plan with company match

Union membership

Job summary

Compass Family Services is seeking a Housing Problem Solving Specialist in San Francisco to work directly with families in housing crisis. You will assess needs, explain the homeless response system, explore housing and shelter options, and provide resources and referrals to help families secure stable housing.

The role involves coordinating with the city’s Homelessness Response System, maintaining client data in Salesforce and the ONE System, and delivering trauma-informed, strengths-based

Qualifications

• Must have relevant experience in social work or a related field.
• Experience working with families in crisis.
• Excellent interpersonal, listening, and communication skills.
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint.
• Ability to assess and de-escalate potentially volatile situations.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay.
• Assess families’ eligibility for San Francisco's Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in Compass's Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.

Skills

Social work experience

Family crisis experience

Interpersonal skills

MS Office

De-escalation

DEI commitment

Tools

Salesforce

ONE System

Job description

Compass Family Services is seeking a Housing Problem Solving Specialist in San Francisco to work directly with families in housing crisis. You will assess needs, explain the homeless response system, explore housing and shelter options, and provide resources and referrals to help families secure stable housing.

The role involves coordinating with the city’s Homelessness Response System, maintaining client data in Salesforce and the ONE System, and delivering trauma-informed, strengths-based