Family Experience Specialist - Scheduling & Outreach

North Shore Pediatric Therapy; Deerfield (IL); On-site; USD 29,000 - 34,000; Full time

Job summary

North Shore Pediatric Therapy in Deerfield, IL seeks a Family Child Advocate to keep schedules running smoothly and support families and clinicians. You’ll prevent stress from becoming scheduling chaos, ensuring every child gets care and every clinician has a predictable day.

This full-time, in-center role offers a consistent 7:00 AM–3:30 PM schedule, with one weekly 9:30 AM–6:00 PM shift. Compensation ranges from $21 to $25 per hour, based on experience.

Qualifications

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently
• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Assist with center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

Responsibilities

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently
• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Assist with center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

Skills

Multitasking

Communication

Scheduling

Relationship building

Community outreach

Tours coordination

Job description

North Shore Pediatric Therapy in Deerfield, IL seeks a Family Child Advocate to keep schedules running smoothly and support families and clinicians. You’ll prevent stress from becoming scheduling chaos, ensuring every child gets care and every clinician has a predictable day.

This full-time, in-center role offers a consistent 7:00 AM–3:30 PM schedule, with one weekly 9:30 AM–6:00 PM shift. Compensation ranges from $21 to $25 per hour, based on experience.