Family Experience Programs Lead

YMCA of South Hampton Roads; Norfolk (VA); On-site; USD 18,000 - 19,000; Full time

Job summary

The YMCA of South Hampton Roads seeks a Family Experience Leader to create a joyful, safe, and inclusive space for children and families to learn, play, and grow. You will support holistic youth development by delivering engaging experiences that foster confidence, friendships, and a sense of belonging in Family Programs and early childhood spaces.

Under the guidance of the Family Experience Director, you will deliver high-quality care, participate in events, and uphold the YMCA values in every

Qualifications

• Promotes a team environment through a positive approach in supervision, communication, and interactions with others.
• Assists and delivers care to drop in child care services (Stay and Play and Interactive Zone) as scheduled.
• Use a diverse selection of materials, equipment, and experiences for all participants.

Responsibilities

• Warmly greet all youth and families to build connections and ensure everyone feels welcomed, accepted, and valued.
• Support daily activities, experiences, and routines under the guidance of the Family Experience Director.
• Deliver safe, nurturing care in Stay & Play, Interactive Zone, and other drop-in child care services.
• Assist in planning and delivering Family Experience programs, including family events, Parents Time Out, birthday parties, and holiday activities.
• Follow YMCA policies and procedures to ensure a safe, clean, and energetic environment for all participants.
• Complete opening and closing procedures accurately and consistently.
• Report unusual incidents immediately using the Association Occurrence Report process.
• Follow check-in/check-out procedures and age-appropriate equipment guidelines at all times.
• Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
• Model YMCA core values of caring, honesty, respect, responsibility, and faith in all interactions.

Job description

The YMCA of South Hampton Roads seeks a Family Experience Leader to create a joyful, safe, and inclusive space for children and families to learn, play, and grow. You will support holistic youth development by delivering engaging experiences that foster confidence, friendships, and a sense of belonging in Family Programs and early childhood spaces.

Under the guidance of the Family Experience Director, you will deliver high-quality care, participate in events, and uphold the YMCA values in every