Family Experience Navigator

Gracent, LLC; Chicago (IL); Hybrid; USD 29,000 - 34,000; Full time

Job summary

North Shore Pediatric Therapy is seeking a Family Child Advocate to support families and clinicians by managing schedules, coordinating changes, and keeping daily operations smooth. This is a full-time, in-center role at our Chicago (Bucktown) location, with a schedule from 7:00 AM to 3:30 PM.

You will spend about half your time in the community building relationships while ensuring families feel supported and informed throughout their therapy journey.

Qualifications

• Experience coordinating schedules and communicating with families.
• Ability to multitask while maintaining warmth and clarity.
• Strong relationship-building with families and clinicians.

Responsibilities

• Be the go-to support for families (schedule changes, questions, updates).
• Turn cancellations into makeups and keep schedules running smoothly.
• Make real-time adjustments as things shift.
• Partner with Clinical Directors and therapists.
• Keep the clinic organized, stocked, and running efficiently.
• Support local outreach efforts (schools, events, community partners).
• Help coordinate and host tours for prospective families.
• Assist with center events and family engagement initiatives.
• Drive online reputation (reviews, testimonials, family follow-ups).
• Partner with leadership on simple, high-impact marketing efforts.
• Be the face of the center in the community.

Skills

Multitasking

Communication

Relationship building

Scheduling

Customer service

Job description

Let’s be honest: families don’t remember the name of a scheduling system. They remember the person who made their week easier.

At North Shore Pediatric Therapy, that person is the Family Child Advocate (FCA) — the calm in the chaos, the voice of reassurance, the behind-the-scenes orchestrator ensuring every child gets the care they deserve and every clinician walks into a day that runs smoothly.

Here, FCAs are trusted partners to families, real-time problem solvers, and key players in providing the exceptional experience NSPT is known for. When a parent is overwhelmed, a child needs an urgent reschedule, or a clinic is juggling 30 moving pieces at once… you’re the one who turns stress into solutions.

This is a full-time, in-center position with a schedule of 7:00 AM – 3:30 PM.You'll primarily work from our Chicago (Bucktown), IL location. Approximately 50% of your time will be spent in the community building relationships. Compensation ranges from $21-25 per hour, based on experience and qualifications.

Why This Role Matters

Every hour of therapy counts — for a child learning to eat independently, say their sibling’s name, or build the confidence they’ve never had before. You make those moments possible by keeping schedules full, communication clear, and families supported.

Across our centers, our therapists, Clinical Directors, and families will tell you the same thing: “I don’t know what we’d do without our FCA.”

Who Thrives in This Role

• A natural helper who finds joy in making someone’s day smoother.
• A multitasker who can juggle 10 moving pieces without losing the warmth in their voice.
• A communicator who knows how to spin chaos into clarity.
• A schedules-and-systems thinker who loves finding the fastest path to a solution.
• A relationship-builder who wants families to feel seen, supported, and appreciated.

If this sounds like you, we encourage you to apply!

What You’ll Do

Family Experience & Operations

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently
• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Assist with center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

Why You’ll Love Working Here

You’re not just managing logistics — you’re shaping a family’s entire experience of therapy. You’ll join a supportive team, build real relationships with families, and play a vital part in helping kids access the care they need.

If you’re looking for a role where every day is meaningful and every detail matters, we’d love to talk.

Per hour

$21 - $25 USD

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