Family Experience & Operations Lead

North Shore Pediatric Therapy; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Job summary

North Shore Pediatric Therapy in Chicago (Bucktown) seeks a Family Child Advocate (FCA) to streamline family scheduling, communicate clearly, and support clinicians and families. This full-time, in-center position runs from 7:00 AM to 3:30 PM, with about 50% time spent in the community building relationships.

Compensation ranges from $21-25 per hour, based on experience and qualifications. As the FCA, you’ll turn stress into solutions, coordinate appointments, host tours, and help maintain

Qualifications

• Natural helper who enjoys making someone’s day smoother.
• Strong communication and empathetic interpersonal skills.
• Ability to juggle tasks while maintaining warmth in voice.

Responsibilities

• Be the go-to support for families (schedule changes, questions, updates).
• Turn cancellations into makeups and keep schedules running smoothly.
• Make real-time adjustments as things shift.

Skills

Multitasker

Communication

Relationship building

Scheduling

Customer service

Job description

North Shore Pediatric Therapy in Chicago (Bucktown) seeks a Family Child Advocate (FCA) to streamline family scheduling, communicate clearly, and support clinicians and families. This full-time, in-center position runs from 7:00 AM to 3:30 PM, with about 50% time spent in the community building relationships.

Compensation ranges from $21-25 per hour, based on experience and qualifications. As the FCA, you’ll turn stress into solutions, coordinate appointments, host tours, and help maintain