Business Manager

The Learning Experience; New Rochelle (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Learning Experience in New Rochelle, NY, seeks a Business Manager to lead center operations and drive financial and customer outcomes. You will oversee staffing, payroll accuracy, vendor relations, and inventory while engaging families and local partners.

Applicants should have 3+ years in retail/store management and 2+ years in customer-facing leadership, with a preferred Bachelor's degree. This role emphasizes data-driven decision making and community engagement.

Qualifications

• 3+ years’ experience in retail/store management.
• 2+ years in a customer-facing sales leadership role.
• Bachelor’s degree preferred.
• Ability to leverage data to drive decisions.

Responsibilities

• Drive financial performance and productivity of the center.
• Hire and retain high-performing teachers.
• Forecast enrollment and manage payroll accuracy.
• Manage vendor relationships and center inventory.
• Coordinate communications with families and bills.

Skills

Leadership

Data analysis

Customer engagement

People management

Education

Bachelor’s degree preferred

Tools

CRM software

Lead tracking portal

Job description

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for "parent pleasers"

Qualifications:

• 3+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred