Family Experience Director - Front of House

N Family School; Michigan; On-site; USD 55,000 - 60,000; Full time

Job summary

N Family School is seeking a Front of House Manager in Grosse Pointe Farms, MI. This role leads the front-of-house function to create a warm, welcoming, organized environment for children, families, and staff.

Responsibilities include managing family communications, onboarding support, and maintaining front-of-house systems, occupancy, and events. The position requires licensing compliance, strong people leadership, and a commitment to safety and outstanding service.

Qualifications

• Experience in a customer-facing, school operations, hospitality, or service-led role
• Proven ability to multitask, prioritize, and remain calm in a fast-paced environment
• Experience working with operational systems such as scheduling, procurement, or enrollment tracking
• Meets all applicable state licensing requirements for employment in a licensed early childhood setting
• Postsecondary education preferred; equivalent professional experience considered
• Coursework or experience in Early Childhood Education is a plus
• Successful completion of all required background checks and clearances
• Must meet all state health screening and immunization requirements, including tuberculosis screening, as required by licensing authorities

Responsibilities

• Serve as the face of the school, welcoming children and families each day
• Act as the first point of contact for families via phone, email, and in person
• Lead the Go Beyond family experience, ensuring shared spaces and welcome areas are consistently well-presented
• Manage family communications, including inboxes, surveys, session changes, tours, and day-to-day queries
• Support new child onboarding and settling-in processes, ensuring families feel informed and supported
• Oversee front-of-house operational systems, including enrollment tracking, invoicing support, procurement coordination, and scheduling administration
• Track occupancy, waitlists, notices, and family plan changes, escalating risks or trends to the School Manager
• Support admissions and local marketing activity, including newsletters and school communications
• Work closely with event leads to plan and deliver school events and family experiences
• Liaise with facilities and maintenance partners to ensure the school remains safe, compliant, and well-maintained
• Line manages the School Operations team, including kitchen and cleaning team members
• Set daily priorities, delegate tasks, and monitor performance across front-of-house operations
• Support onboarding, training, and professional development within the operations team
• Foster a positive, collaborative culture aligned with N Family values
• Ensure completion and follow-through of all required health and safety checks
• Promote a culture of behavioral safety and proactive risk management
• Support classroom coverage as needed to maintain ratios and care standards
• Always follow Health & Safety policies, safeguarding procedures, and state licensing requirements
• Work a flexible schedule aligned with school operating hours, typically between 6:00 a.m. and 6:00 p.m., with occasional evenings or events
• Use digital systems confidently, including Google Workspace and school management platforms
• Take on additional responsibilities as needed to support the school and wider organization
• Experience in a customer-facing, school operations, hospitality, or service-led role

Job description

N Family School is seeking a Front of House Manager in Grosse Pointe Farms, MI. This role leads the front-of-house function to create a warm, welcoming, organized environment for children, families, and staff.

Responsibilities include managing family communications, onboarding support, and maintaining front-of-house systems, occupancy, and events. The position requires licensing compliance, strong people leadership, and a commitment to safety and outstanding service.