Family Engagement Team Lead

Outreach Works; Scranton (Lackawanna County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Flexible work arrangements

Paid time off (PTO)

Job summary

Outreach Works in Scranton, PA is seeking a Family Engagement Team Lead to support youth involved in child welfare services. The role oversees Family Group Decision Making Conferences and related processes, ensuring fidelity and safeguarding outcomes.

You will supervise staff, train new team members, and coordinate with multiple departments to align programs. A strong focus on data reporting and collaboration with community partners is essential.

Qualifications

• Masters or Bachelor's degree in social work, human development, psychology, early childhood education, or similar from an accredited university.
• Experience with at-risk populations and openness to working with diverse cultures and families facing economic challenges are a must.
• Mandatory training/certification is provided.

Responsibilities

• Provide direct supervision to the assigned team, including approval of time off requests, timesheets, and performance tasks.
• Train and acclimate new staff to organizational and program expectations.
• Facilitate critical thinking and solutions-focused problem-solving within the team.
• Focus on achieving team objectives, managing program assets, and ensuring duty clarity.
• Coordinate with Program Manager/Director and other departments for alignment.
• Oversee data collection in reporting systems to prepare monthly/quarterly reports with attention to detail.
• Maintain an ongoing caseload of up to five family engagement referrals at a time.
• Manage program referrals to sustain full caseloads and fidelity of delivery.
• Collaborate with community partners to link families to resources.
• Participate in community boards and cultivate relationships with partners and funders.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Crisis intervention

Analytical thinking

Education

Master's or Bachelor's degree in social work or related field

Tools

Microsoft Office

Data entry

Job description

Job Title: Family Engagement Team Lead

Reports To: Program Director

Hours: Full Time, 37.5 hours

FLSA Status: Non-Exempt/hourly

Location: Scranton, PA

Outreach Culture:

Outreach's mission statement states, " With respect for the individual and with the highest professional standards, Outreach - Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency." We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first.

Outreach Benefits:

We proudly offer the following benefits to eligible employees:

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance
• Generous paid time off (PTO)
• 401k plan
• Personal and bereavement leave time
• Flexible work arrangements

Outreach’s Mission and Values:

• Staff at Outreach are expected to adhere to and embrace Outreach's mission and Our mission, as stated above, is to promote family stability and economic self-sufficiency for our participants.
• Our Values drive how we approach our These include:
  • Respect for the individual
  • Upholding the highest professional standards
  • Belief that Relationships, Connections, and Belonging matter
  • Providing hope for the future

As an Outreach Team Member, we expect all staff to share the responsibility of telling our story and sharing our impact with key stakeholders (funders, board members, volunteers, governing bodies, community partners) – always connecting the programs we deliver with the outcomes and impact we report.

Summary:

The Family Engagement Team Lead collaborates with Lackawanna County Office of Youth and Family Services and SAM staff to support the safety and well-being of youth involved in child welfare services. The FE Team Lead oversees all aspects of the Family Engagement processes, including but not limited to Family Group Decision Making Conferences, Crisis/Rapid Response Meetings, Family Team Conferences, Family Finding, and individual Family Finding activities.

Duties:

• Provide direct supervision to the assigned team, including approval of time off requests, timesheets, and any performance management tasks
• Train and acclimate new staff to organizational and program expectations
• Facilitates critical thinking and solutions-focused problem-solving throughout their team
• Focuses on achieving team objectives, managing program assets, and ensuring that their team understands their duties and responsibilities
• Assist Program Manager/Director in coordinating with other departments or teams to ensure alignment and collaboration across the organization
• Responsible for overseeing the collection of program/agency data entered in the agency’s data reporting systems in order to complete monthly/quarterly reports. Attention to detail is needed
• Maintain an ongoing caseload of up to five (5) family engagement referrals at a time
• Manage program referrals to ensure the maintenance of full caseloads
• Ensure fidelity of program delivery
• Collaboration with community partners and human service agencies to link families to resources
• Participate in community boards and cultivate relationships with partners, funders, etc., to support Outreach programs
• Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Masters or Bachelor's degree (BS/BA) in social work, human development, psychology, early childhood education, or similar from an accredited university.
Experience with at-risk populations and openness to working with diverse cultures and families facing economic challenges are a must. Mandatory training/certification is provided.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office software, web-based training, and data entry.

Certificates and Licenses:

Valid PA Driver's License; Must be able to obtain clearances under PA Child Protection laws.

Other Skills and Abilities:

• Ability to analyze complex information, employ crisis intervention, assess for substance abuse, domestic violence, sexual abuse, and mental illness.
• Strong interpersonal and organization skills.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Some evening and weekend hours will be required

Physical Demands:

The employee must frequently lift and/or move up to 25 pounds.

Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.